Team Lead Order Management

About Lindt & Sprüngli

Lindt has delighted chocolate lovers all over the world since 1845. During the 180 years of Lindt & Sprüngli's existence, the company has produced chocolate and chocolate related products. Nothing else. Generations of thrilled, imaginative, enthusiastic, and inventive employees have built the company to what it is today: the world's leading producer of premium chocolate. Within the last 20 years, Lindt has succeeded in reshaping the chocolate market in the Nordics. From having been a niche player, Lindt has quickly grown into the 2nd biggest supplier in the chocolate tablets & pralines market in Sweden and is one of the fastest growing chocolate companies in the rest of the region. By far, Lindt stands out as the shining star within the premium chocolate category.

About the role

As Team Lead Order Management, you will oversee and support the daily Order to Cash process across the Nordic markets while leading a committed team within Customer Service and Supply Chain. This is a hands-on Team Lead role where you work closely with the operation, ensuring smooth and timely order handling, accurate invoicing, claims management and efficient logistics in collaboration with our third-party logistics provider. You act as a key point of contact for internal stakeholders such as Key Account Managers and play an important role in balancing daily priorities, solving challenges as they arise and securing a high-quality customer experience.

Alongside the daily execution, you will focus on creating clarity, structure and alignment in ways of working across the team and markets. This role suits a proactive and people-focused leader who enjoys combining operational work with process development and who wants to support a growing organization by creating structure, high performance and a positive team environment.

The position is a fulltime, permanent position and will be a part of the Supply Chain team based at the Nordic headquarter in Solna/Stockholm. The role is reporting to the Head of Supply Chain.

Key Responsibilities

• Lead and coordinate daily operations to manage daily order cut-off
• Set clear areas of responsibility and expectations for each team member, ensuring that tasks are performed efficiently and on time.
• Proactively manage upcoming orders and maintain strong customer communication.
• Monitor and report on key performance indicators (KPIs), such as case fill rate for finished goods and displays.
• Build, refine, and improve processes to enhance team efficiency and effectiveness.
• Act as a bridge between teams (Sales, Marketing, Finance) to maintain alignment.
• Identify bottlenecks and implement practical solutions.
• Take the lead on customer issues, ensure proactive communication and escalate when needed.
• Ensure processes are clear and that information/manuals are easily accessible.
• Prepare the team for the seasons, both internally and with external partners.
• Motivate, coach, and lead by example, demonstrating clear communication and structured work habits.
• Prepare and share regular progress reports with Head of Supply Chain, highlighting achievements and areas for improvement.
• Support onboarding and training of new team members.

Key Experiences & Qualities

We are looking for a confident and people-oriented leader who enjoys being close to the day-to-day business. You bring clarity, structure and a sense of calm, even when the pace is high, and you take initiative to ensure operations run smoothly while keeping the bigger picture in mind. With a collaborative and hands-on mindset, you support and guide the team in making informed decisions and navigating daily priorities in a constructive way.

You are motivated by improving how things are done and enjoy shaping routines and ways of working in a growing environment. Creating an atmosphere where people feel engaged, supported and able to do their best comes naturally to you. With curiosity and a proactive approach, you spot opportunities, turn ideas into practical actions and help drive continuous development for both the team and the business.

In more detail, we are seeking a candidate who meets the following criteria:

• 5+ years of experience in operations management, team leadership, or a similar role.
• Strong leadership skills with the ability to inspire, coach, and guide teams.
• Good understanding of Supply Chain and Customer Service.
• Excellent communication, organizational, and problem-solving skills.
• Fluency in English and Swedish is required; knowledge of other Nordic languages is a plus.
• Good knowledge in SAP and Excel
• Experience from working within FMCG is preferred.

To apply

In this important and exciting recruitment, Lindt is partnering with Academic Search, a leading expert in Executive Search, Recruitment and Interim Management. For more information about the position, please contact Researcher Amelia Kämpeberg or Senior Consultant Tobias Albrektsson

Apply through the link below to play a pivotal role in Lindt's continued success story

All information is handled confidentially in accordance with Academic Search Integrity Policy as well as the data protection act, GDPR. This means that we can only process applications with CV's coming through the applications system. Please apply to the position as soon as possible, as we are interviewing on an ongoing basis. Thanks for your understanding

Academic Search International is one of Scandinavia's most merited companies within Executive Search & Interim Management. Our focus is people with documented manager- and specialist competences. We have close collaborations with national and international companies with strong brands and purpose. Our mission is to unite the best qualified candidates with the toughest challenges at the most interesting companies in Sweden. Our values are KNOWLEDGE, ENGAGEMENT, RESPONSIBILITY and COLLABORATION. Through these values, we make a difference in all our relationships.