Account Manager

Are you a professional in account management within a tech or SaaS environment who's comfortable discussing processes, integrations, and data flows — and enjoys becoming an expert in a complex system to turn that expertise into actionable advice for customers? Join one of Europe's most established HR tech companies, Sympa, and help us accelerate our growth across the Nordics.

Type: Full-time, permanent

Location: Stockholm, Sweden (hybrid)

Starting date: Negotiable

Over the last 20 years, Sympa has helped some of the largest companies in the Nordics to put people at the centre of their strategy. With 1,000 customers and a strong install base, we're on a mission to continue growing. To join us on our journey, we are now looking for an Account Manager to take care of our current customers, specifically in the Swedish market.

As an Account Manager, you'll play a key role in ensuring our customers get the very best out of the Sympa platform. You'll manage a portfolio of accounts, act as their trusted partner, and work closely with both customers and colleagues to strengthen long-term relationships. While the role can be fast-paced and hands-on, it also gives you the chance to spot opportunities for growth and deepen customer value over time.

• Be the main point of contact for your own portfolio of customers and take care of those relationships
• Help customers get the most value from Sympa's solutions, making sure they feel supported and satisfied
• Spot and prevent churn risks by staying close to customer needs and taking proactive actions
• Look out for opportunities to grow the partnership by introducing additional products or services
• Handle practical processes, such as price corrections and contract updates, in a smooth and professional way
• Build trust with people across customer organizations, from daily users to decision-makers
• Work side by side with colleagues in Sales, Marketing, Product, and Services to create smooth customer experiences
• Share insights and collaborate with other customer-facing teams to make our customer work even better
• Become an expert in the Sympa platform — a complex, evolving system — and use that expertise to provide customers with practical, actionable advice.

Sympa is striving for fast international growth while maintaining the agility of a small business, which shapes our work culture. Decisions are made fast, with a flat hierarchy. We are united by a shared purpose: driving success together while having the freedom to innovate, grow, and make a real impact.

As an Account Manager, you will get

• The chance to contribute to Sympa's success directly through your own work
• An independent and valued role within a team of highly skilled professionals, with the chance to grow along with your responsibilities in an ambitious working environment
• To work at a modern, international and fast-growing company and collaborate with colleagues across countries daily
• Opportunity to become a master of Sympa — learn the system inside and out and act as a trusted advisor

If you're looking for a friendly yet driven environment where collaboration meets accountability, you'll fit right in.

We're looking for someone with a proven track record of successfully managing end-to-end customer relationships in a B2B tech or SaaS environment. You have a technical mindset and experience managing customer relationships involving complex systems. With your collaborative mindset and ability to build trust, you'll help us and our customers succeed.

Furthermore, the following experience and skills are needed to succeed

• Experience in account management in a tech or SaaS environment, working with complex software and helping customers make the most of it
• Professional fluency in Swedish and English, other Nordic languages considered an advantage
• Strong communication and negotiation skills
• A customer-first mindset with the ability to build and maintain long-term relationships
• Confidence in handling account processes such as renewals, churn prevention, and price corrections
• A proactive and organized way of working — able to manage multiple accounts and tasks at once
• A collaborative team player who enjoys working with colleagues across different functions
• Curiosity and willingness to learn the Sympa platform inside out

Additionally, we value a consultative approach and a genuine interest in understanding our customers' business and challenges. Our solution is a complex SaaS product, and we're looking for someone who not only drives commercial success but also enjoys advising and guiding customers on how to make the most of our platform.

Great Send us your application via the system to introduce yourself. The position will be filled as soon as we find the right candidate. If you have any questions about the role, you can contact our hiring manager for this position:

Mikko Takkinen

CS Director