Account Manager

Join the planet's most important fight
Normative is now looking for a Account Management for our team in Stockholm

Normative helps companies to understand and reduce their carbon footprints towards their journey to Net Zero. We do this through science-based carbon accounting products and tailored advice from net zero experts. What we do has a real positive impact on the climate - you can too

Our Account Management team is growing and we are looking for a passionate and driven Account Manager to join the team in the Nordics and make a real impact on the fight against climate change. By working closely with our customers you will help drive real change and support their journey to Net Zero.

What you will do:

What you will do at Normative to aid the transition towards net zero emissions:

• You are the trusted person for our customers, with whom you'll build long-term relationships.
• You proactively identify opportunities to grow your book of business through high-quality customer discovery and engagement.
• You have an analytical and commercial mindset - you'll be able to interpret information from individual customer requirements to help them meet their business objectives through Normative.
• You are confident with conducting commercial discussions and identifying potential growth and upsell opportunities.
• You help our customers understand Normative and drive interest for additional product and service offerings. This will accelerate their journey towards net-zero carbon emissions.
• You are proactive in customer initiatives leading to high satisfaction, retention and growth.
• Collaborate cross-functionally (Climate Strategy, Sales, Product and Marketing) to ensure the voice of the customer is embedded in our strategy.

Experience we're seeking:

• Strong verbal and written communication skills in
  English & native Swedish
  with the ability to engage in dynamic conversations and manage stakeholders at all levels.
• You have experience in an account management role or similar, where you are used to supporting customers through their lifecycle, from onboarding to renewal.
• You are able to manage multiple accounts and contacts through strong prioritization skills.
• You have extensive experience in working within SaaS customer management, with strong negotiation, presentation and interpersonal skills.
• You are able to demonstrate a consistent history of delivering and exceeding revenue targets.
• You are able to work autonomously and build out your own processes for delivering against your targets.
• Salesforce proficient.

We also believe you are:

• are excited to work with customers and support them on their sustainability journey.
• thrive in a fast-paced environment and take ownership of finding the most effective solutions for our customers.
• push yourself to meet and exceed goals.

Location

Normative has offices in Stockholm, London and Copenhagen. For this role you will be located in our office in Stockholm 3 days a week.

At this time we are not able to offer relocation or VISA support for this position.

*Benefits*

• Market-based salaries and annual merit-based salary reviews
• 30 days/year of paid vacation + up to 2 additional days off
• Pension and parental leave
• 5,000 SEK wellness allowance (
  friskvårdsbidrag
  )
• 1 wellness hour per week
• Social and team-building activities (off-site, after work, winter/summer parties)
• An opportunity to make a real positive impact on the world
• A friendly, supportive and humble working culture

We review our benefits packages on a regular basis and might modify our benefits from time to time

How to Apply

We adopt a continuous selection process, so please make sure to apply with your CV in English.

Our interview process consists of 4 stages:
1. Screening interview with a member of our Talent Acquisition team

1. First interview with the hiring manager

Online Personality & Logic assessment
3. Case interview with hiring manager and CEO

1. Values interview

We're committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team. We assess candidates based on their experience, skills and unique talents and evaluate everyone against the same criteria.

Normative handles sensitive financial data and we will therefore conduct a background check before hiring any candidate.