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Operations Specialist
53 minutes ago
Bolt Sweden is growing, and are now looking for an Operations Specialist to join our Ride-Hailing team in Stockholm. In this role, you will be a key contributor to Bolt's growth in Sweden, working in a broad role with lots of responsibility and possibility to make a noticeable impact on our operations. Reporting to the Operations Manager, you will work to optimise the balance between Drivers and Riders across our operating cities.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission
About the role
You will be part of a small and passionate team, where you are expected to collaborate on your team's joint goals. You will act as a data-driven local expert, implementing initiatives that directly impact city performance and marketplace health.
Main tasks and responsibilities:
- Marketplace Optimisation & Insights: Analyse performance metrics to balance supply and demand, manage key operational levers, and surface actionable insights that improve service reliability and operational excellence.
- Driver Engagement: Monitor supply health and driver performance, identify trends in driver behaviour, and develop initiatives that strengthen the driver value proposition and overall satisfaction.
- Problem Solving & Decision-Making: Use data and structured thinking to diagnose operational challenges, propose technical or process improvements, and present stakeholders with clear, evidence-based recommendations.
- Stakeholder Collaboration: Act as a cross-functional partner to Product, Marketing, HQ, and Customer Support, ensuring local operations meet safety and legal standards while championing Bolt's Operational Principles.
- Continuous Improvement: Leverage customer and driver feedback to refine the user experience, advocate for impactful features, and continuously challenge the status quo to improve workflows and service quality.
About you:
- Previous experience (+2 years) from working within Operations, preferably within a fast-paced environment in a tech company or similar role.
- Able to independently perform analysis of large data sets in Excel/Sheets, and proficient in structuring and presenting data for other stakeholders.
- Takes initiative, sees what needs to be done and takes action to make it happen, with a strong sense of ownership.
- Creative problem solver, who can think of new ways to solve problems or improve efficiency.
- Experienced working in tech, able to assess the performance impact of features and collaborate on changes and refinements to drive optimisation.
- Strong communication skills, both verbally and in writing, with proficient fluency in Swedish and English.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying
Why you'll love it here:
- Impactful Role: Work closely with your team to contribute to shaping the future of ride-hailing in Sweden.
- Global Reach: Join a company that impacts millions of customers and drivers across 500+ cities in 45 countries.
- Dynamic Teams: Collaborate with ambitious, fast-moving colleagues in an environment that encourages autonomy and innovation.
- Career Growth: Accelerate your professional journey with unique development opportunities and mentorship.
- Rewarding Package: Enjoy a competitive salary, stock option package, and wellness perks to support your physical and mental health.
- Community & Engagement: Be part of regular team events and a vibrant office culture.
*Some perks may differ depending on your location and role.
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