We are looking for an IoT Support Specialist for our Service Operations Center

At
Telenor IoT
, we are on a mission to connect the world through cutting-edge IoT (Internet of Things) solutions. As a fast-moving, innovative, and globally expanding company, we are seeking an IoT Support Specialist to drive customer support and generate business growth.

Role and main tasks
As an IoT Support Specialist, you will work to monitor the stability of our platforms and services and have close contact with our customers when supporting them with incidents and requests.

Some of your key responsibilities will be:

• Technical customer support 24/7
• Monitoring of our core and international traffic
• Customer contact with technical troubleshooting
• Incident management
• Problem management
• Change management
• Reporting and follow-up of relevant KPIs
• Documentation of routines and processes

You will coordinate work throughout the company and have direct contact with manufacturers and suppliers. The role reports to the Head of Service Operation Center and is located in our office in Karlskrona.

As we serve customers all over the world 24/7, you will work daytime, evenings, nights and weekends on a rolling shift schedule. The shift schedule is a 8-week rotation, with 4 of those weeks being regular daytime hours Monday through Friday, and four weeks of three-shift work.

The Team
The Service Operations Center is highly valued by both customers and colleagues. The team currently consists of 12 employees with varying roles, all of whom are fully dedicated to supporting our customers by ensuring a world-class support experience.

The team works very well together, and you will be part of an ambitious yet relaxed group of professionals, helping you grow in your role.

Requirements and skills
:

• Technical understanding
• Experience in customer service
• Fluent in English and Swedish, both spoken and in writing

Meritorious
:

• Work experience from a similar role in Telecom, IT and troubleshooting
• Experience of IoT, Internet of Things
• Experience with APIs and SQL
• Understanding of network protocols such as TCP/IP, DNS, DHCP, and routing principles.

As a person we believe

• That you are independent, proactive and take initiatives.
• You also need to be a reliable and responsible person who works well in a team.
• You are structured and able to prioritize, establish order and maintain focus in stressful situations.

Why join Telenor IoT
Telenor IoT offers you a chance to be a part of one of the most interesting areas within the tech industry where the work we do has a huge impact on almost all areas in society. We are a fast-growing international company with great possibilities for your career ahead. Telenor IoT is a flat and people-oriented organization with attractive job benefits where you will have the opportunity to influence and build your role and make a real difference in building our brand.

You will also get:

• A key position in a fast-growing international company
• Attractive and competitive bonus scheme
• Nice offices for collaborative work
• Training and development focused company
• Discount on Telenor products
• Friendly work environment that recognizes each employee's potential and values
• Talented and engaged colleagues all around the world.

Application and contact:
Please apply through our recruitment system Teamtailor. The position might be filled before the application closing date, as we interview candidates continuously.

If you have any questions about the position, please do not hesitate to contact Tommy Nilander. Head of Service Operations,

Placement:
Karlskrona

Deadline for applications:
November 23th

Please note:
As part of our recruitment process, we conduct background checks on all final candidates prior to employment.
To ensure compliance with GDPR and promote a fair and unbiased recruitment process, we kindly ask candidates not to include any sensitive personal information such as gender, ethnicity, religion, disability, age, or similar in their application materials if not relevant.

About us
As a global leader, we manage more than 25 million connections worldwide, enabling companies like Volvo, Scania, Hitachi, Verisure, and Husqvarna to stay ahead in a rapidly evolving world. We operate in a high-growth, fast-paced industry, where we are helping industry leaders to transform and connect their business. From smart vehicles and home security to industrial automation and energy management, we connect everything from trucks and alarms to excavators and electricity meters. Pioneering IoT innovation for over 20 years, we continue to expand globally, currently present in 13 countries and growing. Our team thrives in a truly international, dynamic, and collaborative environment, where creativity, expertise, and teamwork fuel success.
What sets us apart?
Our people.
Our highly skilled, customer-focused teams go the extra mile every day, earning us the highest customer satisfaction ratings in the industry standard we continuously strive to exceed.
As a specialized IoT company within the Telenor Group, we rank among the
world's top IoT operators
.
Our headquarters and tech center in Sweden drive cutting-edge solutions, while our global presence spans the Nordics, UK, Germany, USA, South Africa, South Korea, Malaysia, Australia, China & Japan.
For more information, please visit