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Incident Manager
2 weeks ago
Professional Galaxy is an IT and technology consulting company that provides highly specialized expertise in IT, software development, SAP, purchasing, electronics and mechanical design. We collaborate with experienced senior experts and deliver strategic value-creating expertise to some of Sweden's most complex and analytically demanding projects. Our focus is always on high quality, professionalism and clear, measurable results.
Are you the right person for the assignment, or do you want to recommend a strong candidate? Do not hesitate to contact us.
Feel free to apply today, selection and interviews take place on an ongoing basis.
Professional Galaxy is looking for a Incident Manager on behalf of our client.
As an Incident Manager for critical incidents, you play a central role in coordinating and resolving major software and system issues that affect Scania's tool SWS (Scania Workshop Suite). This tool is vital for workshop operations. If SWS is unavailable, work cannot continue, directly impacting both the business and our customers. In addition to handling ongoing incidents, you also have an important responsibility for proactive work: preventing future disruptions, driving technical improvements, strengthening processes, and ensuring a robust and high-performing service delivery. You will collaborate closely with DevOps, development teams, support, and R&D to ensure high availability, stability, and a strong user experience.
Main responsibilities :
-Lead incident handling from detection to resolution and communication.
-Analyze, prioritize, and escalate incidents as needed.
-Communicate clearly with all involved stakeholders.
-Communicate with end customer.
-Conduct Root Cause Analysis and Lessons Learned sessions.
-Contribute to process development and continuous improvement in incident and problem management.
Requirements
-Incident Manager experience
-Available to work on-call with 24/7 support on a scheduled rotation
-Language: English and Swedish mandatory
Meriting
-Knowledge about Scania's electrical system and/or embedded systems in vehicles.
-Software development
-Problem Manager, Assignment Leader or similar experience.
Full-time. Hybrid, at least 3 days/week on-site. The selection of candidates is done continuously. Good opportunities for an extension of the assignment.
A background check will be carried out before any assignment starts.
Other Information :
Start Date :
End Date :
Application Deadline :
Please apply directly through our system with:
- Your updated CV
- Availability to start the assignment
In the motivation, describe why you are suitable for this assignment - refer to previous consulting assignments, employment, education and personal qualities.
Please note: We do not accept any applications through mail. All applications have to be sent through the portal to be valid.
