IT Support Technician

2 weeks ago

Stockholm, Stockholm, Sweden Braintrust Full time

Job Description
*Role Description:*
We are seeking an IT Support Technician based in Sweden to support the installation, configuration, and ongoing maintenance of hardware, operating systems, software, and digital resources.

Reporting to the SVP of IT Security and Infrastructure, this role will play a key part in help desk support, IT asset tracking, onboarding/offboarding, and internal technical support operations.

  • To Note: This role is required to be on-site at our Stockholm office 5-days per week*
  • To Note: Salary range (44, ,000) is in SEK per month*

*Role Breakdown:*

  • 75% Help desk Support
  • 25% Onboarding and Offboarding

*Responsibilities:*

  • Manage and resolve help desk tickets and service management requests related to hardware (Windows, Mac, OS) and various software tools (Office365, JIRA, Adobe, IronClad).
  • Handle onboarding/offboarding activities including provisioning/de-provisioning hardware/software.
  • Track IT assets and manage inventories of hardware and software.
  • Create purchase orders (POs) for IT hardware/software.
  • Maintain and troubleshoot office equipment (e.g., access control, printers, Wi-Fi, IP phones).
  • Assist with VPN, password, login, mobile, email, TEAMS, and SharePoint support.
  • Create job aids and user tutorials for internal applications.
  • Perform other duties as assigned by management.

*Required Skills & Abilities:*

  • 2+ years IT Support experience (IP phones, desktops, laptops, applications, Wi-Fi, system setups).
  • 1+ year network/infrastructure admin experience, including VPNs, VMs, and network setup.
  • Strong proficiency in MS Office Suite, including Outlook, Excel, and PowerPoint.
  • Python, Power BI, and Power Automate experience is a plus.
  • Minimum typing speed of 50 WPM.
  • Experience with Windows 10/11, Windows Server, Office365, Teams, SharePoint, and Adobe Admin.
  • Detail-oriented with excellent troubleshooting, communication, and customer support skills.
  • Fluency in both Swedish and English (spoken and written).
  • Ability to lift 30-50 lbs and perform physically active IT support tasks.
  • AS or BS in Computer Information Management or equivalent education/experience.

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