Senior Service Designer

5 days ago

Malmo, Skåne, Sweden JobBusters AB Full time 900,000 - 1,200,000 per year

Your New Role 

We are now looking for a Senior Service Designer to join an exciting project within a global organisation. In this role, you will support teams in working with journey mapping and customer insights to drive smarter decision-making and stronger collaboration. You'll be part of a design team focused on strengthening service design capabilities across the organisation.

Your responsibilities will include leading and facilitating journey mapping workshops, helping teams understand and apply service blueprints, and using insights to influence priorities. You'll act as a connector between people, processes, technology, and data to create alignment through design.

To succeed in this role, you will need: 

  • Proven experience in Service Design and Journey Mapping
  • Strong skills in facilitating workshops
  • Confidence in using and applying a variety of design tools
  • A proactive, hands-on attitude with an entrepreneurial mindset
  • Experience adapting to various design maturity levels
  • Background in a technical role (e.g., system development) prior to service design
  • Structured, collaborative working style
  • Previous experience working in or with large-scale organisations

Who You Are 

You are an experienced and structured service designer who enjoys collaborating with cross-functional teams. You thrive in complex environments and bring both clarity and creativity to your work. You are comfortable taking initiative and adjusting your approach based on the team's needs.

We look forward to receiving your application 

- Scope of employment: 100%
- Type of contract: Fixed-term consultant via JobBusters
- Working model: Hybrid (minimum 50% onsite in Malmö)
- Salary: As per agreement
- Start date:
- End date: , with possibility of extension
- Benefits: Collective agreement, wellness allowance, Benifex
- Other information: Please ensure your CV clearly shows how you meet the qualifications.

Good to Know 

We review applications continuously. As the process may move quickly, we recommend applying as soon as possible. No cover letter is needed — just respond to the screening questions in the application.

Company Presentation

Our client is a privately held retail and financial company that owns the intellectual property rights to the franchisees' department stores. Their department stores are located around the world and are well known in every household.

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