Solutions Engineer

About Cerve
At Cerve, our mission is to power a digitally-enabled global food system. We believe that creating a sustainable and resilient food system hinges on making data accessible and transparent. By democratising data and fostering connectivity, we empower organisations to build solutions that reduce waste, improve food security, drive growth and optimise operational efficiency.

About The Role
As a Solutions Engineer at Cerve, you'll be the bridge between our platform and our customers' businesses. You'll own customer projects from first conversation to production deployment, building the integrations and solutions for food and beverage companies.

This is a customer-facing engineering role. You'll spend as much time understanding problems as solving them, working directly with customers to scope requirements, then building and delivering solutions that actually work in their environment. You'll collaborate closely with our Engineering and Product teams, but you'll own your projects end-to-end.

We're looking for a pragmatic generalist who can move fast without cutting corners that matter. Someone who's as comfortable on a customer call as they are in a codebase.

What you'll do:
As a Solutions Engineer, you'll work directly with our customers to understand their challenges and deliver solutions that solve real problems. You'll own projects end-to-end, from initial discovery through to production deployment, while collaborating closely with our engineering and product teams.

• Customer Delivery & Ownership: Lead customer engagements from technical scoping through implementation. You'll be the primary technical point of contact, translating business requirements into working software and ensuring successful outcomes.
• Solution Design & Development: Design and build integrations and custom solutions that connect our customers' systems with Cerve's platform. Balance pragmatic delivery with long-term maintainability, knowing when to move fast and when to build for scale.
• Hands-on Engineering: Write production code across the stack. Build backend services, work with APIs, and develop frontend interfaces as needed. You're comfortable picking up whatever technology the project requires.
• Technical Communication: Explain complex technical concepts to non-technical stakeholders. Document solutions clearly and ensure customers can maintain and extend what you build.
• Quality & Reliability: Deliver solutions that work in production. Implement appropriate testing, monitoring, and observability based on each project's needs.

You are:

• High Agency: You don't wait to be told what to do. When you see a problem, you solve it. When something's unclear, you figure it out.
• A Pragmatic Problem Solver: You balance speed with sustainability, knowing when to ship fast and when to build for the long term.
• An Excellent Communicator: You can run a customer call, explain technical trade-offs to a non-technical buyer.
• Comfortable with Ambiguity: Requirements change. Scope evolves. You thrive when the path forward isn't perfectly defined and can make sensible decisions with incomplete information.
• Genuinely Ownership-Oriented: You treat customer projects like they're your own. You follow up, you follow through and you don't let things fall through the cracks.

You have:

• 5-8 years designing, developing and delivering software in consulting, agency or customer-facing roles.
• Hands-on experience building data products and integrations. Working with APIs, SDKs, and messy real-world data sources (CSVs, legacy databases, non-standard formats).
• Generalist technical experience: Strong fundamentals across backend and frontend, comfortable picking up new technologies quickly (we use Go, Python, and React, but aptitude beats specific experience).
• Production experience with cloud infrastructure (GCP preferred) and databases (SQL and NoSQL).
• A track record of owning projects end-to-end, from customer conversations through to deployment.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued. We believe that diversity of thought and experience is essential to our success, and we are particularly interested in candidates who can bring a different perspective to our team, regardless of their race, ethnicity, gender, sexual orientation, gender identity, disability, or career status.