Spanish-Speaking Customer Service Representative

Job Description
Are you fluent in Spanish and eager to work in a dynamic international environment? Do you excel in providing exceptional customer service and want to be part of an exciting journey? Join our multicultural team in Solna as Customer Service Representative.

About Billerud
Billerud is a global leader in superior paper and packaging materials crafted from virgin fiber, deeply committed to sustainability, quality, and customer value. Our innovative paper and packaging challenge conventional standards, aiming for a more sustainable future. With production units in Sweden, the USA, and Finland, and a global team of approximately 5800 employees, we serve customers in over 100 countries.

Your Role
As a Customer Service Representative, you will play a main role in ensuring excellent customer service on a professional level. From managing customer orders to overseeing the order-to-cash process, you will be an integral part of our Customer Service team at Billerud' s head office in Solna, Stockholm.

Responsibilities

• Provide end-to-end customer service, from order placement to delivery and invoicing.
• Ensure the smooth flow of the order process.
• Coordinate inventory planning and domestic delivery from external terminals.
• Handle claims, export documents, and goods inspections to support customer import processes.

Qualifications

• Minimum 1 year work experience in a customer-related position
• Fluent in English and Spanish, both spoken and written
• Good knowledge in working within different IT-systems
• Bachelor's degree of Science/Business Administration
• Experience of supply chain or/and logistics is a merit

Personal qualities
To thrive in this position, you should have a strong drive to evolve within the area of customer service and possess a proactive, problem-solving mentality. Your motivation to learn, take initiative, and build relationships with a service-oriented attitude will be key. Structured work style, prioritization skills, and a business focus are essential for success in this role.

Our values are central in our business and we believe that you recognize yourself in: We care for each other, and do what we say.

Contact
If you have any question about the position, please contact Recruiting Manager Giovanni Moya, or HR contact Emma Dellmark,

Application deadline is January 11, 2026
Please note that our recruitment process will be on hold during the Christmas holidays. Any questions or inquiries received during this time will be addressed after the application period has ended.

Application information
Start Date: As soon as possible

Location: Stockholm, Sweden

Salary: As agreed upon

If you are ready for contributing to a global company's success story, we welcome your application. Join us at Billerud and be a part of a team dedicated to sustainable innovation.

Do you want to help create a sustainable future through your work?
At Billerud, we are fully committed to reduce our and our customers carbon footprint by offering high-performance paper and packaging materials. We are convinced that the right solutions can be important tools to help fight climate change. That's why we see it as our responsibility to enable the best packaging choices, for a better tomorrow.

Our proud history in the forestry and paper industry goes back more than 150 years. Since then, we've grown to what we are today: a world leading company in high-performing paper and packaging materials - passionately committed to sustainability, quality, and customer value. Our materials are the basis of packaging and paper products used by millions of people around the world, 24 hours a day, all year round.

We serve customers in more than 100 countries through our three business areas Liquid Packaging Board, Paper and Paper Board. Our nine production units are located in Sweden, USA, and Finland and we have around 6,000 employees in 19 countries. Our annual turnover is approximately SEK 43.5 billion and the share is listed on Nasdaq Stockholm. At Billerud we always put safety first, care for each other, and do what we say.

Join us in redefining sustainable packaging and drive meaningful change for a better tomorrow.