Customer Service Agent

4 days ago

Stockholm, Stockholm, Sweden CAIA Cosmetics Full time 28,000 - 35,000 per year

CAIA Cosmetics was founded by Bianca Ingrosso in 2018 with a simple belief: beauty of the highest quality should be within reach. Our products are crafted with intention, designed for effortless use, and aspire to create the best feel. With formulations drawn from carefully chosen ingredients, each product is made in distinguished factories around the world. When you choose CAIA, you're choosing more than just a beauty product; you're embracing our unwavering commitment to quality and care, reflected in your own glow.

We are a fast-growing beauty brand built for the digital world, with a passionate community and an ambitious team that loves moving fast, learning fast, and building something meaningful together.

We're now strengthening our team with temporary Customer Service Agents who are eager to deliver exceptional support and create great experiences for our customers during the upcoming peak period. You'll be part of our Customer Service team, a collaborative and solution-oriented group that thrives on helping customers and working together to make things run smoothly.

About the role:

We are seeking talented part-time Customer Service Agents to join our team during peak periods and busy times. To be successful in the role you will provide excellent support, have great communication skills, and exceed customer expectations.

As this role is part-time and flexible it is important you have flexibility in your schedule.

MAIN TASKS & RESPONSIBILITIES:

  • Handle incoming cases via email and phone
  • Contact third parties or transport distributors to resolve questions about package delivery.
  • Respond to customer complaints, comments and reviews
  • Guiding our customers and answering questions regarding our assortment

QUALIFICATIONS AND PERSONAL SKILLS

  • Experience in customer service or similar positions
  • Fluency in Swedish and English, both written and spoken
  • Basic technical skills and experience working in customer service software programs
  • Capacity to familiarize yourself with new systems and easily absorb new information
  • Team player with positive energy and commitment to solving problems
  • Interest and knowledge of the beauty industry

Apply now and be part of CAIA's journey during our peak period. The role starts on 11 November until the end of December. 

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