Bioinformatic Scientist

Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

The Bioinformatic Scientist - Field Applications is responsible for delivering impactful technical support and education to customers across the region, ensuring successful adoption and use of Archer's NGS product lines. This role drives customer satisfaction and retention by providing expert training, troubleshooting, and pre-sales technical consultation in a field-based capacity.

This position is part of the Archer EMEA Customer Success team and will be fully remote supporting customers across UK, Ireland and the Nordics. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things.

In this role, you will have the opportunity to:

• Provide best-in-class technical field support for IDT NGS customers on-site and remotely, including software training and troubleshooting

• Communicate complex concepts and engage in difficult conversations while building and maintaining strong relationships with customers

• Collaborate with internal teams to identify key customer requirements for future product development efforts, and to ensure the value of the NGS product line is communicated clearly and effectively to customers

• Present technical information both internally at regularly scheduled department meetings and externally to the molecular biology community at large, including conferences and industry trade shows

• Maintain a broad expertise in the bioinformatics field and in the IDT product lines and other relevant competitive technologies

• Contribute to the development and maintenance of internal and external learning resources, including internal knowledge bases

• Demonstrates behavior consistent with the Integrated DNA Technologies Core Values

• Performs other duties as assigned

The essential requirements of the job include:

• Bachelor's degree in Molecular Biology, Biology, Bioinformatics or related Life Science field required; Master's or PhD graduate degree preferred

• At least 3 years of experience in NGS, the life science industry, or an academic research environment with demonstrated knowledge and understanding of computational and biological issues

• Basic script writing experience and comfortable working in Linux command line

• Fluent in English (Nordic language is a plus)

Travel Requirements:

• Ability to travel (25% - 50% of time) within territory, with occasional international travel. Location close to a major transit hub is highly desirable.

It would be a plus if you also possess previous experience in:

• Strong understanding and experience using NGS bioinformatics algorithms/software, extensive Python and Galaxy experience preferred

• At least 1 year of experience in a customer support or customer-facing role with demonstrated troubleshooting capabilities

• Hands-on experience with NGS library preparation

• Experience working with CRM systems, Salesforce preferred

At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.

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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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