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Customer Support Specialist
2 months ago
About the Role:
We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our mobile customer support team in Linköping, Sweden. As a key member of our team, you will be responsible for providing exceptional support to our users from around the world.
Key Responsibilities:
- Review and respond to user feedback, emails, and bug reports in a timely and professional manner.
- Reproduce and analyze reported issues to identify root causes and implement solutions.
- Create knowledge base articles and reply templates to improve support efficiency and consistency.
Requirements:
- Fluency in written and spoken English and Portuguese (Brazil) is required.
- Familiarity with mobile web browsers and their functionality.
- Excellent professional and positive communication skills, with the ability to work effectively in a team environment.
- High motivation and initiative in tackling assigned tasks, with a strong commitment to delivering high-quality results.
What We Offer:
- A flat organizational structure with short decision-making processes that foster creativity and drive.
- A team of experienced and supportive individuals that promotes a friendly work atmosphere.
- Professional skill development opportunities to enhance your skills and knowledge.
- A diverse and inclusive workplace that values diversity and promotes equal opportunities.
- Smart working technology to support your productivity and efficiency.
About Us:
Opera Sweden AB is a leading web innovator that has been at the forefront of internet technology for over 25 years. We are committed to delivering extraordinary online experiences to our users worldwide. Our products and services include cutting-edge PC and mobile browsers, newsreaders, communication platforms, and gaming and sports-related apps.
Why Join Us:
At Opera Sweden AB, we value diversity and inclusion as integral parts of our organizational culture. We believe that embracing diversity enriches our business and makes us more resilient. We are committed to fostering an inclusive environment that welcomes individuals from all backgrounds, regardless of nationality, ethnicity, faith, belief, sexual orientation, gender identity, social background, age, and disability.
