
Cloud Business Support Expert
22 hours ago
Job Overview:
This role offers an opportunity to provide technical support and guidance to businesses in the cloud industry.
About the Company:
Our client is a leading software provider with a global presence, offering a dynamic work environment that fosters growth and development.
Responsibilities:
- Contact customers via phone, email, or online chat to resolve technical issues
- Collaborate with customers to identify and troubleshoot problems
- Provide expert advice on M365 technology, Active Directory, API, and networking-related issues
- Communicate effectively with cross-functional teams to ensure seamless customer experience
Requirements:
- A native level of German and good English language skills
- Basic knowledge of M365 technology, Active Directory, API, and networking fundamentals
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Will to learn and grow with the company
Benefits:
- Long-term fixed-term contract renewable every year
- Full-time or part-time options on rotating shifts
- Competitive salary package including free accommodation option
- Reimbursement of initial flight expenses, airport pick-up, and yearly two-way flight ticket back to home country
- Private health insurance, Portuguese lessons, cooking classes, and social events
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