Ad Operations Senior Specialist
14 hours ago
We are seeking a highly skilled and experienced Technical Customer Success Manager to join our team at TN Sweden. This is a unique opportunity to work with leading digital content creators and drive the growth of our business.
About the Role- We are looking for an expert in technical customer success to manage account setup, ensure on-time execution of technical integrations, and deliver exceptional service to our clients.
- This role requires strong communication skills, ad operations knowledge, and technical expertise to troubleshoot issues and provide solutions to complex problems.
- The ideal candidate will be able to explain technical information to broad audiences, coordinate with internal teams, and stay at the forefront of new capabilities to ensure successful implementation.
- Manage account setup and maintain accounts on our system.
- Ensure on-time execution of technical integrations and deliver service excellence during implementation.
- Work with internal teams to deliver customized implementation plans to select clients.
- Actively respond to escalations for both publisher and demand clients relating to integration issues, PMPs, discrepancies, Brand Safety, etc.
- Generate and interpret reporting that will yield competitive insights for our clients.
- Travel up to 20% to client sites for strategic and quarterly business review meetings.
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