Ad Operations Senior Specialist

14 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time

We are seeking a highly skilled and experienced Technical Customer Success Manager to join our team at TN Sweden. This is a unique opportunity to work with leading digital content creators and drive the growth of our business.

About the Role
  • We are looking for an expert in technical customer success to manage account setup, ensure on-time execution of technical integrations, and deliver exceptional service to our clients.
  • This role requires strong communication skills, ad operations knowledge, and technical expertise to troubleshoot issues and provide solutions to complex problems.
  • The ideal candidate will be able to explain technical information to broad audiences, coordinate with internal teams, and stay at the forefront of new capabilities to ensure successful implementation.
Responsibilities
  1. Manage account setup and maintain accounts on our system.
  2. Ensure on-time execution of technical integrations and deliver service excellence during implementation.
  3. Work with internal teams to deliver customized implementation plans to select clients.
  4. Actively respond to escalations for both publisher and demand clients relating to integration issues, PMPs, discrepancies, Brand Safety, etc.
  5. Generate and interpret reporting that will yield competitive insights for our clients.
  6. Travel up to 20% to client sites for strategic and quarterly business review meetings.


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