
Renewable Energy Solutions Manager
16 hours ago
The Solar Service and Support Specialist will be responsible for providing exceptional support to Sigenergy customers throughout the installation, maintenance, and repair of our products. This role is critical in ensuring customer satisfaction and delivering outstanding service experiences.
Key Responsibilities:- Service Activity Planning: Collaborate with local colleagues and HQ to plan and coordinate service activities, guaranteeing seamless execution and timely delivery.
- Customer Support: Offer rapid and uncomplicated assistance to installers and wholesalers through phone and email, prioritizing fast resolution of service inquiries.
- On-Site Repairs and Commissioning: Perform on-site repairs or provide remote support during initial commissioning, ensuring minimal downtime and maximum efficiency.
- Customer Satisfaction: Foster a culture of customer-centricity, recognizing customer satisfaction as a cornerstone of business success.
- Proactive Issue Resolution: Establish direct communication with customers, identify potential issues, and resolve them professionally, demonstrating a commitment to excellence.
- Organizing Training Sessions: Design and lead training programs for employees, customers, and partners, both online and offline, focusing on installation, maintenance, safety guidelines, and technical aspects of storage systems and inverters.
- Technical Knowledge Sharing: Provide expertise on PV solar and ESS systems, including design, installation, and maintenance, promoting knowledge sharing and skill development.
- Process Monitoring: Continuously monitor performance and analyze ongoing processes, identifying areas for improvement.
- Key Performance Indicators (KPIs): Track KPIs to recognize opportunities for enhancement and optimize service department operations.
- Reporting and Analysis: Prepare comprehensive reports on service department activities and share insights with supervisors, facilitating data-driven decision-making.
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