Head of Service Management

10 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time

About TN Sweden:

We are a leading B2B SaaS provider delivering innovative gaming solutions to 200 customers worldwide.

Our team of over 1000 passionate individuals across Europe, Asia, and the US is united by our love for innovation and teamwork. We provide a 360-degree service for B2B clients looking to outsource gaming operations, with a focus on marketing and operational functions intended to optimise user journeys and improve player value.

The Gaming Managed Services team provides support to clients across multiple offices in Bucharest, Zagreb, and Malta as well as engaging with internal business units that serve our clients. Our services ensure a personalized player experience, not only for VIP Players but for every Player.

Key Responsibilities:

  • Directly contribute to the profitability of the department;
  • Closely work with Clients to ensure optimal growth in client revenues;
  • Manage personnel within the division (organizing internal team structures and coordinating with subordinate team leaders and HR in assuring optimal staffing);
  • Build on the existing strategy and vision of Gaming Managed Services.

Requirements:

  • 5 years' experience in a similar role within the B2C iGaming industry (CEO, COO experience is desirable);
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies;
  • Experience with CRM platforms with segmentation and journey builder capabilities;
  • Deep understanding of lifecycle marketing, direct marketing, and lifecycle best practices;
  • Ability to interact professionally with clients and stakeholders and solicit their input for potential requirements and design features;
  • Profit and loss, balance sheet, and cash flow management;
  • Ability to get up to speed quickly on new issues and to make sound judgments on them;
  • Having a can-do, problem-solving attitude;
  • Ability to plan own workload effectively and to delegate;
  • Ability to work under pressure.

At TN Sweden, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference.



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