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Dealer Management System Specialist

2 months ago

Gothenburg, Västra Götaland, Sweden AB Volvo Full time
About the Role

We are seeking a highly skilled Dealer Management System Specialist to join our team at AB Volvo. As a key member of our Workshop Development department, you will play a crucial role in shaping the future of sustainable transport solutions.

Key Responsibilities
  • Support and Coach dealerships in optimizing their use of Volvo's Dealer Management System (DMS) to improve efficiency and customer satisfaction.
  • Collect and Consolidate ideas and feedback from dealerships on how to enhance the DMS and improve business processes.
  • Facilitate Meetings and knowledge-sharing sessions between dealerships to promote best practices and collaboration.
  • Participate in Testing and development of new DMS features, enhancements, and interfaces.
  • Develop and Secure training materials and programs to support dealerships in using the DMS effectively.
  • Train and Support dealerships in using the DMS and provide ongoing support to ensure successful implementation.
Requirements
  • Analytical and Constructive Mindset combined with a high level of self-motivation and customer focus.
  • Excellent Communication and Presentation Skills to effectively collaborate with dealerships and internal stakeholders.
  • Fluent in English (verbal and written) to communicate with dealerships and internal teams.
  • Experience in the Truck Business within the Aftermarket sector, preferably with experience in DMS or similar retail systems.
About AB Volvo

AB Volvo is a leading industrial company that is driving the transition to sustainable and safe transport, mobility, and infrastructure solutions. We are committed to creating a better and more resilient society for future generations. Our people are passionate about what they do, and we thrive on teamwork and learning. If you aspire to grow and make an impact, join us on our journey to create a better world.