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Customer Onboarding Manager

2 weeks ago

Stockholm, Stockholm, Sweden Stockfiller Full time

We're seeking a skilled Technical Customer Success Manager to join our team at Stockfiller, a pioneering Food Tech scaleup. As a key member of our operations team, you'll be responsible for ensuring seamless onboarding experiences for our customers.

Your primary focus will be on bridging the gap between our customers and technical teams, guaranteeing that our platform meets their evolving needs. By delivering exceptional support and expertise, you'll contribute significantly to our company's growth and success.

This challenging yet rewarding role offers numerous opportunities for professional development and growth within a dynamic, fast-paced environment.

Job Description

As a Technical Customer Success Manager, your responsibilities will include:

  • Closely collaborating with customers to streamline their onboarding process and address any concerns or questions they may have.
  • Managing and supporting complex technical integrations to ensure seamless data exchange between Stockfiller and our customers' systems.
  • Troubleshooting technical issues and guiding customers through resolution processes to minimize downtime and optimize their overall experience.
  • Working closely with our internal teams, including developers and product managers, to continually improve our platform and address emerging technical challenges.
  • Analyzing customer data and feedback to identify areas for improvement and drive innovation within our organization.