Front Office Manager Lead

15 hours ago


Stockholm, Stockholm, Sweden Sheraton Stockholm Hotel Full time

At Sheraton Stockholm Hotel, we are looking for a seasoned professional to lead our front desk operations. As Front Office Manager, you will oversee daily operations and ensure delivery of high-quality service at every touchpoint, creating a seamless experience for all guests.

Key Responsibilities:
  • Manage daily front office operations, including scheduling, recruitment, performance reviewing, and training.
  • Maintain high levels of customer satisfaction by providing personalized service and addressing guest concerns/needs promptly.
  • Collaborate with other departments to ensure smooth operations.
  • Oversee check-in/check-out procedures and ensure adherence to hotel policies.
  • Monitor performance metrics and implement improvements as needed.
Qualifications:
  • Minimum 4 years of experience in the hotel industry.
  • At least 3 years of team management experience in a leadership role in guest service or equivalent.
  • Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus.
  • Ability to motivate and inspire the team.
  • Proactive and independent work approach.
  • Strong communication and interpersonal skills.
  • Ability to handle high-pressure situations with professionalism.
Benefits:
  • A permanent full-time position following the probation period.
  • Opportunities for career growth in a dynamic and inclusive work environment.
  • Employee discounted rates at over 8,000 hotels worldwide.


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