Technical Specialist for Cross-Border Customer Support

3 days ago


Solna Municipality, Sweden F. Hoffmann-La Roche Gruppe Full time
Key Responsibilities

The successful candidate will be responsible for:

  • Providing cross-border technical support to customers in hospitals and commercial laboratories in Europe and the Middle East.
  • Implementing, maintaining, and repairing mass spectrometry instruments, ensuring they meet the required standards and specifications.
  • Working collaboratively with cross-functional teams to resolve complex problems and improve processes.
  • Maintaining accurate records of customer interactions, instrument performance, and any issues or concerns raised by customers.
  • Developing and maintaining strong relationships with customers, building trust and confidence in our products and services.


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