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IT Service Delivery Manager

3 weeks ago

Malmo, Skåne, Sweden Resurs Bank Full time
Job Overview

We are seeking a skilled IT Service Manager to lead our Windows Server Operations and Data Centers. As a key member of our team, you will oversee relationships with external partners and vendors, ensuring services are delivered according to agreed levels.

Key Responsibilities
  • Licence Management and Audits: Oversee licence management, audits, and domain process responsibilities.
  • IT Support Alignment: Monitor and develop IT support to align with business needs, implementing changes as necessary.
  • Vendor Relationship Management: Define vendor requirements, manage documentation and track service quality.
  • Service Delivery Improvement: Lead service delivery improvements, infrastructure development, and the company's architectural roadmap.