Customer Experience Strategist

2 weeks ago

Malmo, Skåne, Sweden TN Sweden Full time

We are on a mission to create a better tomorrow at British American Tobacco Sweden

Our business is evolving, shifting from traditional products to potentially reduced risk nicotine and non-nicotine products. This transformation requires a dedicated team to develop and implement an overall consumer experience strategy.

The purpose of this role as Consumer Experience Manager is to lead the efficient and effective delivery of the consumer experience function. Working with internal BAT teams, collaborators, and external partners, you will equip the CX team to succeed.

Your Key Responsibilities:

  • Strategy and Planning: Develop and drive the Sweden CX strategy alongside Area CX partners and the end-market.
  • Lead Managers and Equip for Success: Ensure your direct reports are equipped to succeed by ensuring the right development, strategic path, and work environment in the whole CX team in Sweden.
  • Ongoing Influence and Collaboration: Work closely with the Area Consumer Experience Team and influence consistency and alignment with Nordics teams.

Requirements:

  • Minimum 5+ years' experience from a similar role.
  • Engaging and encouraging people, providing direction and focus, and driving results commercially and consumer-centrically.
  • Previous line management experience, including managing managers within a broader team.
  • Effective collaborator management – working with and managing multiple stakeholders (internal and external) with the ability to prioritize often conflicting requirements.
  • Embracing change: enjoying working in a constantly evolving environment.

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