Global Services Director

6 days ago


Stockholm, Stockholm, Sweden Elisa Polystar Full time

We are excited to announce an opening for a Chief Customer Officer position at Elisa Polystar. As a key member of the Leadership Team, this individual will oversee Project Deliveries, Support, and Maintenance, and Professional Services.

About Elisa Polystar

Elisa Polystar is a global software company specializing in analytics and assurance software for telecommunication companies. We have running business with 100+ telecom clients and operate in 20+ countries.

Job Description
  • Optimize service deliveries, revenues, and costs while ensuring high customer satisfaction.
  • Deliver exceptional customer service and expand the Services portfolio.
  • Drive the growth of revenue and gross profitability of Services.
  • Develop KPIs for performance monitoring and process optimization.
Requirements
  • 5-10 years of telecom industry experience in key leadership positions.
  • Strong understanding in telecom networks and standards and proven track record in solution delivery to telco operators.
  • Ability to work in a dynamic and high-pressure environment.
  • Strong customer management skills throughout the delivery lifecycle.
What You'll Be Doing
  • Lead the Services department.
  • Deliver exceptional customer service.
  • Expand the Services portfolio.
  • Drive revenue growth.


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