Global Services Director
6 days ago
We are excited to announce an opening for a Chief Customer Officer position at Elisa Polystar. As a key member of the Leadership Team, this individual will oversee Project Deliveries, Support, and Maintenance, and Professional Services.
About Elisa PolystarElisa Polystar is a global software company specializing in analytics and assurance software for telecommunication companies. We have running business with 100+ telecom clients and operate in 20+ countries.
Job Description- Optimize service deliveries, revenues, and costs while ensuring high customer satisfaction.
- Deliver exceptional customer service and expand the Services portfolio.
- Drive the growth of revenue and gross profitability of Services.
- Develop KPIs for performance monitoring and process optimization.
- 5-10 years of telecom industry experience in key leadership positions.
- Strong understanding in telecom networks and standards and proven track record in solution delivery to telco operators.
- Ability to work in a dynamic and high-pressure environment.
- Strong customer management skills throughout the delivery lifecycle.
- Lead the Services department.
- Deliver exceptional customer service.
- Expand the Services portfolio.
- Drive revenue growth.
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