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Enterprise Contract Negotiator

2 weeks ago

Stockholm, Stockholm, Sweden Servicenow Full time
Company Overview
Servicenow is a global market leader in the industry of enterprise software. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.

The company was founded in 2004 by Fred Luddy with a vision to transform how we work. Today, we bring innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.

We are committed to making the world work better for everyone, and our purpose drives us to pursue new opportunities and challenges. Join us on this journey as we continue to grow and innovate.

Job Description
Renewal Account Management

The renewal account manager will be responsible for negotiating all facets of renewal contracts. This includes developing win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they realize from Servicenow.

  • Negotiate renewal contracts to maximize contract value.
  • Identify customer needs and demonstrate account management capabilities to guide renewal closure.
  • Maintain an understanding of Servicenow licensing models to provide sales and customer assistance in licensing discussions.
  • Monitor customer health metrics to identify risks and develop risk mitigation strategies.
  • Work with partner teams to provide regular updates on renewal status to management and escalate when needed.


Required Skills and Qualifications
Qualifications

To be successful in this role, you must have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Demonstrated success in a Renewal Account Management or Customer Success capacity for at least 5 years.
  • Leading customer retention and adoption of a SaaS product for complex accounts/territories.
  • Advanced proficiency with contract renewal processes.
  • Excellent customer management skills, including sales, account management, and customer service.


Benefits
Additional Information

At Servicenow, we approach our distributed world of work with flexibility and trust. We offer competitive salaries, comprehensive benefits packages, and opportunities for growth and development. We are an equal opportunity employer and welcome diverse perspectives and experiences.