Transformational Change Agent

4 days ago


Stockholm, Stockholm, Sweden Cognizant Full time

Cognizant is seeking a skilled professional to fill the role of Service Now HRSD Developer. As the primary contact for our clients, you will be responsible for ensuring project deliverables meet MSA and SOW standards.

The Role involves handling daily client operations, resolving escalations, and forecasting project revenue and margins. You will also design solutions, manage client expectations, and support commercial discussions on cost overruns and scope creep.

In this role, you will have the opportunity to develop your skills in reporting, process reviews, and transformation initiatives. You will collaborate with offshore delivery, PEx, automation, and vertical teams to meet contract commitments.

Required qualifications include a B.Com/M.Com/MBA/CA Intermediate with 10-12 years of BPO experience in F&A domains (P2P, O2C, R2R). Advanced MS Office skills, strong people management, and exposure to North American environments are essential.

Cognizant values technical skills, business acumen, and the ability to drive change. If you are passionate about delivering excellence, we encourage you to apply for this role.



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