IT Support Specialist
7 days ago
At Dirac Research AB, we are seeking a talented and proactive IT Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our global workforce, ensuring that all IT systems function optimally.
As an IT Support Specialist at Dirac Research AB, your key responsibilities will include:
- Providing remote and hands-on support for Windows, macOS clients, and Microsoft Entra ID environment;
- Leveraging our MDM tool (Intune) to set up, deploy, update, troubleshoot, and retire computers through their lifecycle;
- Efficiently responding to requests for technical assistance via ticket system (Jira Service Management);
- Troubleshooting in a timely manner and following through with users to ensure they can perform their tasks efficiently;
- Take initiative in improving the team, enhancing the customer experience, and improving your skill-set;
- Ensuring your team can provide an efficient level of coverage online during core business hours;
If you are a motivated and detail-oriented individual with a strong collaborative mindset, who values knowledge-sharing and continuous learning, we encourage you to apply for this exciting opportunity.
At Dirac Research AB, we offer a dynamic and forward-thinking work environment where you will have the opportunity to develop your skills and grow in your career. We value our employees' well-being and offer comprehensive benefits, including health insurance, life and injury insurance, wellness benefits, and pension savings with additional employer contributions.
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