IT Support Specialist

7 days ago


Uppsala, Uppsala, Sweden Dirac Research AB Full time

At Dirac Research AB, we are seeking a talented and proactive IT Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our global workforce, ensuring that all IT systems function optimally.

As an IT Support Specialist at Dirac Research AB, your key responsibilities will include:

  1. Providing remote and hands-on support for Windows, macOS clients, and Microsoft Entra ID environment;
  2. Leveraging our MDM tool (Intune) to set up, deploy, update, troubleshoot, and retire computers through their lifecycle;
  3. Efficiently responding to requests for technical assistance via ticket system (Jira Service Management);
  4. Troubleshooting in a timely manner and following through with users to ensure they can perform their tasks efficiently;
  5. Take initiative in improving the team, enhancing the customer experience, and improving your skill-set;
  6. Ensuring your team can provide an efficient level of coverage online during core business hours;

If you are a motivated and detail-oriented individual with a strong collaborative mindset, who values knowledge-sharing and continuous learning, we encourage you to apply for this exciting opportunity.

At Dirac Research AB, we offer a dynamic and forward-thinking work environment where you will have the opportunity to develop your skills and grow in your career. We value our employees' well-being and offer comprehensive benefits, including health insurance, life and injury insurance, wellness benefits, and pension savings with additional employer contributions.



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