Technical System Expert

5 days ago

Stockholm, Stockholm, Sweden Ascom Holding AG Full time

Ascom Holding AG is a leading provider of ICT and mobility solutions.

We drive innovation with over 160 years of experience, focusing on developing business-critical, real-time solutions. Our systems work behind the scenes in various industries, such as healthcare, security, and elderly care.

At Ascom Sweden, we have a team of 240 skilled colleagues who are experts in their field. We prioritize career development through collaboration and training, offering opportunities to participate in global and local initiatives.

We are seeking a new colleague to join our Service & Operations team as a System Engineer. In this role, you will be part of an ambitious team providing exceptional service to our customers.

The successful candidate will have hands-on experience working with technology at the forefront of the healthcare sector and contributing to Ascom's personal safety solutions for customers in the security segment.

Key Responsibilities:

  • Participate in projects related to the establishment of new Ascom systems.
  • Project/contract work, including commissioning and testing.
  • Handling technical incidents of varying difficulty both onsite and via remote support.
  • Troubleshoot and fix issues, both hardware (HW) and software (SW).
  • Ensure high customer satisfaction with excellent follow-up, documentation, and report writing.
  • Maintain good communication with the customer and a positive attitude.
  • Manage systems based on critical communication and high security.
  • Collaborate with other technicians and project managers in the team.
  • Test and upgrade our customer solutions.
  • Eventually participate in a 24/7 on-call schedule.
  • Work within the security segment, including environments such as prisons.

Requirements:

  • The role is security-classified, which means you must undergo a security clearance and be approved to take on the role.
  • B-class driver's license.
  • Willingness to travel.

Technical Experience and Skills:

  • Technical Engineering: Mid-level (Practical education)
  • Application Engineering: Mid-level (Practical education)
  • H&S: Certified according to local regulations and Basic H&S awareness
  • An engineering approach with connotations of precision, predictability, measurement, risk mitigation, and professionalism
  • 5+ years' experience in a technical System Engineering position or similar
  • Experience with digital tools, good system understanding and experience with network hardware such as switches, routers, etc.
  • Experience working in projects and customer service.
  • Experience with the Windows platform (installation, configuration, setup, and operation).
  • Knowledge of telecommunications and networking, including TCP/IP and SIP.
  • Understanding and interest in GSM, 4G, Wi-Fi is beneficial but not required.
  • Experience in the healthcare sector is an advantage.

Personal Qualities:

  • Strong customer service skills and ability to write reports well.
  • Analytical, structured, and quality-conscious.
  • A team player, but also independent with the ability to plan your own workday and meet deadlines.
  • Quick learner, with an affinity and interest in technical and IT-related subjects.
  • Fluent in Swedish and good English skills, both written and spoken.

We Offer:

  • The opportunity to influence and contribute to Ascom's development
  • A varied and rewarding workday that keeps you engaged and learning
  • Flexible working hours and the possibility to work from home

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