Technical Solutions Expert

1 week ago


Stockholm, Stockholm, Sweden Wayfinder Full time

We're seeking a highly skilled Technical Solutions Expert to join our team at Wayfinder. In this role, you'll be responsible for bridging the gap between our product team and client-facing teams.

About the Role

You'll articulate the technical aspects of our platform, addressing security and architecture-related questions, configuring customer accounts, and ensuring seamless integration with our solutions.

Key Responsibilities
  • Collaborate closely with the Go-To-Market and Customer Success teams to explain the technical capabilities and benefits of our platform to prospective and existing clients.
  • Address and resolve customer queries related to security, platform architecture, AI technology, and integration workflows.
  • Lead the setup and configuration of customer accounts, including Single Sign-On (SSO) and other authentication mechanisms.
Requirements
  • Knowledge of security standards and best practices, especially in AI-driven and cloud-based platforms.
  • Proven experience in customer-facing technical roles, with the ability to explain complex technical concepts to a non-technical audience.
  • Familiarity with configuring SSO and other authentication protocols.


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