Digital Operations Expert Stockholm Office

7 days ago


Stockholm, Stockholm, Sweden Trustly, Inc. Full time

At Trustly, we're committed to creating a culture of innovation and collaboration. As a Fraud Operations Specialist, you'll have the opportunity to shape our future fraud strategy and drive business growth.

About Team Fraud

Our Payment Service Operations Function is comprised of approximately one hundred employees across Europe. The team focuses on fraud prevention, ensuring both the company and its customers are protected.

About the role

We're seeking a highly experienced Fraud Operations Specialist who can effectively manage fraud escalation claims, identify complex patterns, and communicate with internal and external stakeholders.

Key Responsibilities

  1. Develop and implement process improvements to enhance fraud detection.
  2. Collaborate with cross-functional teams to investigate and resolve issues.
  3. Communicate effectively with Banking Partners and Merchants to address fraud concerns.
  4. Stay up-to-date with industry trends and best practices in fraud prevention.

Requirements

  • Proven experience in fraud prevention and risk management.
  • Strong analytical and problem-solving skills.
  • Effective communication and stakeholder management abilities.
  • Adaptability and willingness to learn new technologies and business concepts.


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