Technical Solutions Expert
6 hours ago
About Net Insight
We are a leading provider of media and broadcast solutions. Our innovative products and services help customers around the world to deliver exceptional viewing experiences.
As a key member of our Customer Success unit, you will play a pivotal role in ensuring seamless deployment and maximizing the value derived from our products.
Your Key Responsibilities:
- Guide and Grow: Lead a smooth onboarding experience by configuring and optimizing our solutions, also being the trusted advisor for all phases of the customer lifecycle.
- Empower and Educate: Deliver targeted training and support, enabling customers to fully leverage our technology in their unique settings.
- Monitor and Motivate: Keep a keen eye on performance metrics to ensure continuous engagement and alignment with customer goals.
Required Skills and Qualifications:
- We believe you have at least 10+ years of experience in one or more of the following roles: Customer Success Manager (with a techy flair), Systems Engineer, or DevOps Engineer.
- You feel right at home in a Linux environment, scripting Bash/Shell and know your way around Python as well.
- Your background includes having a broad experience delivering IP Network products and solutions.
- Communicating with different kinds of stakeholders (techy and not so techy), building relationships and team collaboration are all aspects that motivate you in your role.
- You are comfortable and used to using English as the main language in your role.
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