Senior Manager

3 weeks ago


Stockholm, Stockholm, Sweden Infosys Limited Full time
Job Description

The Senior Manager – Client Services is a key role at Infosys Limited, responsible for driving business growth and client satisfaction. The ideal candidate will have a strong understanding of the outsourcing business and be able to analyze cost and revenue drivers for IT organizations.

Key Responsibilities:
  • Market Development and Prospecting: Identify and qualify new business opportunities, develop tailored solutions for specific industry segments, and build relationships with key decision-makers.
  • Opportunity Identification and Qualification: Analyze client accounts to identify potential deals, develop business cases, and negotiate contracts.
  • Proposal Development, Negotiation and Closure: Form pursuit teams, position client-facing teams, and drive proposals to closure.
  • Contracting and MSA: Facilitate discussions between clients and Infosys teams, ensure quick contract closure with acceptable risk levels.
  • Account Planning and Review: Develop account plans, communicate and execute plans, and conduct periodic reviews with higher management.
  • Account Mining: Identify key contacts, secure meetings, and position Infosys as a trusted partner.
  • Account Operations: Sign off on SOWs/Contracts, collect AR, and handle customer complaints.
  • Relationship Management: Handle customer complaints, negotiate MSAs and SOWs, and set up periodic reviews with important stakeholders.
Requirements:
  • Knowledge: Outsourcing business, cost and revenue drivers, business case creation, financial ratios, statistical analyses, and legal and contracting issues.
  • Skills: Effective communication, conflict resolution, problem-solving, negotiation, commercial acumen, leadership, presentation, and relationship-building skills.


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