Strategic Operations Specialist

3 days ago


Solna Municipality, Sweden Deploja Full time
Job Description

We are seeking a highly skilled Strategic Operations Specialist to join our team at Deploja.

This role will involve conducting thorough analysis of existing processes and systems, identifying areas for improvement, and recommending actionable solutions. You will engage and manage stakeholders at all levels of the organization, ensuring a common understanding of the target picture and maintaining strong professional relationships.

Benchmarking and formulating recommendations on IT service management frameworks to optimize service delivery and operational efficiency will be a key responsibility. Additionally, you will design and oversee IT operating models that support business objectives and drive organizational performance.

A change management plan will need to be devised, including KPIs, timelines, and outcomes. The ideal candidate will have extensive knowledge of IT Service Management and related frameworks such as ITIL.

Proven experience in developing and implementing IT operating models is essential, as is a strong understanding of governance policies and practices within IT. Excellent analytical, problem-solving, and communication skills are required, along with a successful track record in Change management for processes and ways of working.



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