Customer Service Director

1 day ago


Sundsvall, Sweden TN Sweden Full time

TN Sweden is looking for a Customer Service Director to lead a team of professionals servicing the DK, NO markets and all markets for our Panthera brand. The ideal candidate will have a strong background in customer service, with 2+ years' experience in managing people or project management.

Responsibilities:
  • Oversee and manage the Customer Support Organisation in DK, NO and Panthera
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Work closely with Cluster Managers and VP Customer Support to drive continuous improvement initiatives
  • Ensure that all team members meet established targets and provide coaching, guidance, and support as needed

The successful candidate will possess excellent verbal and written communication skills, as well as strong leadership and organizational abilities. They should also have good IT-skills; experience from D365 would be an advantage.

We're committed to creating a workplace that's inclusive, accessible, and fun. Join us and contribute to making a positive impact on our customers' lives.



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