
Manager of Data Driven Decision Making
12 hours ago
About the Job
We are seeking an experienced leader with a strong background in data analytics and customer experience to lead our Customer Insights and Analytics teams within Customer Services. As the leader of this team, you will play a pivotal role in driving efforts by delivering actionable, data-driven insights that inform strategic decision-making.
You will work closely with senior leadership within the Customer Services department and commercial teams to champion operational excellence and initiatives that elevate the customer experience.
The Ideal Candidate
We are looking for a highly skilled and experienced leader with a strong background in data analytics and customer experience. The ideal candidate will possess:
- 5+ years of experience in analytics leadership roles, preferably within customer service, contact center operations, or CX research.
- A Master's degree in a quantitative field (e.g., Statistics, Mathematics, Computer Science, or related disciplines).
- Strong leadership experience, with a proven track record of managing and inspiring analytics teams.
- Expertise in analytical thinking, problem-solving, and stakeholder management.
- Exceptional presentation and communication skills, with the ability to influence, coach, and drive organizational change through data insights.
- Experience with SQL, Python, or similar tools for data analysis and reporting.
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