Manager of Data Driven Decision Making

12 hours ago


Stockholm, Stockholm, Sweden Etraveli Group AB Full time

About the Job

We are seeking an experienced leader with a strong background in data analytics and customer experience to lead our Customer Insights and Analytics teams within Customer Services. As the leader of this team, you will play a pivotal role in driving efforts by delivering actionable, data-driven insights that inform strategic decision-making.

You will work closely with senior leadership within the Customer Services department and commercial teams to champion operational excellence and initiatives that elevate the customer experience.

The Ideal Candidate

We are looking for a highly skilled and experienced leader with a strong background in data analytics and customer experience. The ideal candidate will possess:

  • 5+ years of experience in analytics leadership roles, preferably within customer service, contact center operations, or CX research.
  • A Master's degree in a quantitative field (e.g., Statistics, Mathematics, Computer Science, or related disciplines).
  • Strong leadership experience, with a proven track record of managing and inspiring analytics teams.
  • Expertise in analytical thinking, problem-solving, and stakeholder management.
  • Exceptional presentation and communication skills, with the ability to influence, coach, and drive organizational change through data insights.
  • Experience with SQL, Python, or similar tools for data analysis and reporting.


  • Stockholm, Stockholm, Sweden Voi Technology Full time

    Data-Driven Decision MakingWe are committed to making data-driven decisions that drive business growth and improve user experience. As a Senior Machine Learning Engineer, you will play a critical role in designing, building, and maintaining machine learning models that support our decision-making processes.Key ResponsibilitiesDevelop and deploy machine...


  • Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full time

    Operational Risk Expert Job Description:The Group Operational Risk team is seeking an experienced Operational Risk Expert to join our team. As a key member of our team, you will play a critical role in managing and mitigating operational risks across the organization. Your work will involve developing and maintaining operational risk reports, collaborating...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About the CompanyTN Sweden is a dynamic and growing company that is all about making smart choices for everyday healthcare. With a wide-ranging portfolio across seven categories, we own and sell over 80 brands in about 90 countries. Our core belief in empowering people to make intelligent health decisions drives our growth strategy, blending organic...


  • Stockholm, Stockholm, Sweden Teamtailor Full time

    Job Description:As a Senior Business Analyst, your primary responsibility will be to analyze large datasets to uncover trends, insights, and opportunities that drive business decisions. You'll develop and maintain BI dashboards tailored to various business needs and translate complex data into clear, actionable insights for stakeholders across the...


  • Stockholm, Stockholm, Sweden King Full time

    Job SummaryThe Candy Analytics & Reporting team is looking for a skilled Business Performance Expert to help drive business growth through data-driven insights. As a key member of the team, you will analyze business operations, forecast trends, and evaluate performance metrics to identify opportunities for improvement.Key Responsibilities:Develop and...


  • Stockholm, Stockholm, Sweden Assessio Psychometrics AB Full time

    We're looking for a Data Driven Financial Strategist to join our team at the Stockholm headquarters.About AssessioAt Assessio Psychometrics AB, we operate across Sweden, Norway, Denmark, the Netherlands, Estonia and Germany. As a leader in Talent Management, we aim to make a significant impact in the HR Tech SaaS industry.We're seeking someone who can take...


  • Stockholm, Stockholm, Sweden Assessio Group Full time

    Assessio Group seeks a seasoned Business Controller to join our senior management team as our Head of Group Business Control. In this role, you will play a critical part in steering our organization towards a more data-driven business environment.Your primary responsibility will be to lead our Group Business Control function, overseeing budgeting,...


  • Stockholm, Stockholm, Sweden Axel Springer Group Full time

    Data-Driven Decision MakingAs an experienced Market Researcher, you will work closely with internal teams, stakeholders, and external users to design impactful research methodologies, analyze data, and deliver actionable insights. Key responsibilities include:Create effective survey questionnaires and track respondent quality to ensure validity and...


  • Stockholm, Stockholm, Sweden OIO Full time

    We are looking for a skilled Senior Marketing Analyst to join our team at OIO. As a Senior Marketing Analyst, you will play a crucial role in helping our Marketing organization make informed decisions by providing data-driven insights and recommendations.About the JobYou will work closely with the Marketing team to analyze performance, track KPIs, and...


  • Stockholm, Stockholm, Sweden Digitalenta Full time

    Digitalenta is seeking a Data-Driven Retail Expert to join our team in Stockholm. As a key member of our retail organization, you will drive data-driven decision-making and support strategic initiatives through advanced data analysis.About the RoleYou will analyze customer behavior, store and online growth, and store planning, delivering actionable insights...


  • Stockholm, Stockholm, Sweden Tobii Dynavox AB Full time

    Key ResponsibilitiesBuild and maintain automation journeys in Pardot to support campaigns.Lead collaborations to determine automation project needs and requirements, set and manage expectations for each campaign.Design, implement, and optimize web forms to capture leads and enhance customer data collection.Identify automation opportunities across digital...

  • Decision Maker

    3 days ago


    Stockholm, Stockholm, Sweden Avy Full time

    In this role, you will be part of a dynamic team that is shaping the future of data-driven decision-making at Avy. As a Data Analyst, you will be responsible for ensuring that our users' data remains protected while enabling insightful analytics.You will design, build, and maintain our data architecture to support business growth and innovation. Your...


  • Stockholm, Stockholm, Sweden S&P Global Full time

    We are seeking a Data-Driven Solutions Architect to join our team at S&P Global. As a key member of our engineering team, you will be responsible for designing and implementing data-driven solutions that drive business outcomes.Our team is dedicated to building innovative solutions that streamline end-to-end workflows for thousands of market participants....


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About the Assignmentemagine Consulting is looking for a seasoned professional to lead our credit decision data initiative. The goal is to establish a secure data foundation for digital operations, enabling unbiased decision-making and freeing up time for value-added tasks.We aim to create a data-driven credit management foundation for non-retail customers,...


  • Stockholm, Stockholm, Sweden Totême Full time

    About YouWe're looking for someone who is:Curious and passionate about emerging technologies, including AI.Comfortable adapting to new tools, systems, and methodologies.Self-driven with a collaborative mindset, able to work both independently and as part of a team.Strong communication skills, with the ability to present complex data in a clear, concise...


  • Stockholm, Stockholm, Sweden SEB group Full time

    Collaborative Team PlayerWe're looking for an independent, methodical, and results-driven professional with a strong commitment to meeting deadlines. As a Quantitative Risk Analyst, you will collaborate with stakeholders across all business areas within the SEB Group and the broader Group Risk organization to deliver advanced analytics that adhere to...


  • Stockholm, Stockholm, Sweden MacGregor Black Full time

    MacGregor Black is seeking a highly skilled Data Driven E-Commerce Strategist to enhance their digital presence and drive sales across global markets.About the Role:The successful candidate will play a pivotal role in shaping the digital strategy for a globally recognized fashion brand. They will harness the power of data to improve customer journeys,...


  • Stockholm, Stockholm, Sweden Karo Healthcare Full time

    Karo Healthcare is a dynamic and growing company making smart choices for everyday healthcare. With a wide-ranging portfolio across seven categories, we own and sell over 80 brands in about 90 countries. Our portfolio includes renowned brands such as E45, Pevaryl, Lamisil, Nutravita, Decubal, and many others.Our growth strategy blends organic expansion and...


  • Stockholm, Stockholm, Sweden Stegra AB Full time

    About UsWe are a rapidly growing and diverse team working towards a common goal – to disrupt the global steel industry by producing green steel. Our plant in Boden, Sweden, is currently under construction and expected to produce 5 million tonnes of green steel annually by 2030. We believe that sustainability is at the core of our success and are committed...


  • Stockholm, Stockholm, Sweden Safello AB Full time

    Safello AB is a leading cryptocurrency exchange in the Nordics, committed to making digital assets more accessible and secure for investors.Job RequirementsA highly analytical mind that thrives on structuring data and drawing insightsA proactive self-starter who takes ownership and drives initiativesA strong understanding of crypto, trading, and financial...