ServiceNow Capability Lead ITSM

3 days ago


Gothenburg, Västra Götaland, Sweden TN Sweden Full time
Job Overview:

We are seeking a highly motivated and experienced professional to drive digital transformation in ServiceNow and lead the implementation of sustainable transportation solutions.

In this role, you will collaborate with cross-functional teams, develop strategic plans, and implement process improvements to achieve business objectives.

As a key member of our global team, you will have the opportunity to work with highly skilled colleagues in an exciting environment that provides opportunities for professional and personal growth.

Key Responsibilities:
  • Develop strategic plans with Digital Product Owner and Digital Product Manager to set the ServiceNow IT roadmap.
  • Collaborate with business process owners, catalog managers, and service request process managers to improve efficiency and quality in Incident management capability.
  • Work proactively with new ideas to support digital transformation in ServiceNow.
  • Support Digital Product Owner in ordering and refining product backlog items.
  • Evaluate whether products meet business expectations and needs.
  • Gather feature requests and prioritize backlog with Digital Product Owner.
  • Act as a bridge between business and architects/developers.
Required Competencies and Experience:
  • Experience with Service Request Management, Scoped Applications, and Service Portal capability in ServiceNow.
  • Requirement gathering and analysis experience.
  • Service Request Process and Hardware Asset Management Process experience.
  • Agile/Safe way of working experience (a plus).
  • ServiceNow Agile module experience.
  • ITSM process analysis experience.
  • ServiceNow foundation certification.
  • ITIL certification (a plus).
  • System administrator experience in ServiceNow (a plus).
About Us:

At Volvo Group, we strive to create a culture of innovation and collaboration.

We believe in removing barriers to entry, so even if you feel you may not meet every qualification, please apply.

Join us as we shape the future landscape of transportation solutions.



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