
ITIL Service Transition Specialist
2 days ago
Join us at WSP Sverige AB as a Service Transition Manager in Operational Readiness
This role offers an exciting opportunity to work with a talented team and contribute to the success of our Enterprise IT Service Management Organisation.
Responsibilities include:
- Developing and maintaining effective relationships with stakeholders across the organisation.
- Working closely with the Enterprise ITSM Asset & Configuration Management team to ensure accurate updates to the CMDB and timely maintenance of the Service Catalogue.
- Providing expert guidance on ITIL best practices and ensuring compliance with established standards and processes.
- Driving continuous improvement initiatives, capturing Lessons Learned and implementing actionable recommendations to enhance the Service Transition process.
Requirements for this role include:
- Deep understanding of the ITIL framework and its application in IT service management environments.
- Strong technical expertise in ServiceNow and related tools.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with diverse stakeholders.
- Proven track record of delivering high-quality results in fast-paced environments.
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