
Telecommunications Support Engineer
2 days ago
Responsibilities:
- Provide technical support and assistance to customers experiencing issues with products and services.
- Perform incident handling in accordance with Incident Management procedures.
- Monitor, diagnose, and troubleshoot complex technical problems related to network infrastructure.
- Troubleshoot using Operational Support Tools and other available means.
- Communicate effectively with customers to gather information about issues.
- Document support activities, including troubleshooting steps, solutions, and customer interactions.
- Collaborate with cross-functional teams to resolve customer issues.
Required Skills and Qualifications:
- Bachelor's degree in engineering, information technology, data communications, telecommunications, computer science, or a related field.
- At least 3 years of experience in technical support services.
- Proven experience in a technical support role preferably within the telecommunications and IoT industry.
- Proficiency in troubleshooting techniques and tools.
- Excellent communication skills, both written and verbal, can explain technical concepts to non-technical audiences.
- Strong problem-solving and analytical skills, with the ability to systematically analyze complex issues and identify root causes.
About You as an Individual:
- We're seeking someone who not only possesses the right skills but also aligns with our vibrant culture.
- We want to hear your story—what drives you, what excites you, and how your experiences have shaped who you are today.
- Your personality is as important as your qualifications because we believe that work should be as enjoyable as it is fulfilling.
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