Telecommunications Support Engineer

2 days ago


Stockholm, Stockholm, Sweden KDDI Spherience AB Full time

Responsibilities:

  • Provide technical support and assistance to customers experiencing issues with products and services.
  • Perform incident handling in accordance with Incident Management procedures.
  • Monitor, diagnose, and troubleshoot complex technical problems related to network infrastructure.
  • Troubleshoot using Operational Support Tools and other available means.
  • Communicate effectively with customers to gather information about issues.
  • Document support activities, including troubleshooting steps, solutions, and customer interactions.
  • Collaborate with cross-functional teams to resolve customer issues.

Required Skills and Qualifications:

  • Bachelor's degree in engineering, information technology, data communications, telecommunications, computer science, or a related field.
  • At least 3 years of experience in technical support services.
  • Proven experience in a technical support role preferably within the telecommunications and IoT industry.
  • Proficiency in troubleshooting techniques and tools.
  • Excellent communication skills, both written and verbal, can explain technical concepts to non-technical audiences.
  • Strong problem-solving and analytical skills, with the ability to systematically analyze complex issues and identify root causes.

About You as an Individual:

  • We're seeking someone who not only possesses the right skills but also aligns with our vibrant culture.
  • We want to hear your story—what drives you, what excites you, and how your experiences have shaped who you are today.
  • Your personality is as important as your qualifications because we believe that work should be as enjoyable as it is fulfilling.


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