Global Knowledge Engineer

4 days ago


Stockholm, Stockholm, Sweden Sana Labs AB Full time

About Our Company

Sana Labs AB is an innovative AI company transforming the way organizations learn and access knowledge. Our products are trusted by some of the world's leading companies, from Electrolux and Merck to Alan and Svea Solar. In 2024, Sana was recognized as one of the top AI companies developing promising business use cases of artificial intelligence.

Our Solutions Engineering team plays a critical role in connecting our product development and client-facing teams for our flagship product, Sana AI. The team prides itself on its adaptability, entrepreneurial spirit, and relentless pursuit of excellence. Many team members have joined from previous workplaces like Google AI, Spotify, BCG, and McKinsey.

We're building an AI assistant for work with infinite capabilities—one that can process any amount of information, answer any question, assist with all knowledge work, and ultimately solve difficult problems autonomously. This means you'll get to work with state-of-the-art LLMs and be on the frontlines of operationalizing the potential of AI within some of the most pioneering companies around the globe.

Key Accountabilities

  • Provide dedicated technical support during pre-sales and implementation phases to ensure client queries are addressed promptly and accurately.
  • Engage directly with clients, especially large enterprises, to build trust and credibility by demonstrating deep technical knowledge.
  • Closely collaborate with product managers and engineers to stay updated on the latest product developments and ensure seamless communication between teams.
  • Address complex technical issues during sales and deployment to ensure solutions are implemented efficiently and effectively.
  • Identify and implement process improvements to enhance the efficiency of the sales and deployment processes.

Requirements and Qualifications

  • A strong technical background with experience in software engineering, systems engineering, or a related field.
  • Proven experience in a client-facing technical role, preferably within the tech industry.
  • Excellent problem-solving skills with the ability to address complex technical issues quickly and effectively.
  • Strong verbal and written communication skills and the ability to explain technical concepts to non-technical stakeholders.
  • A self-starter mindset with the ability to proactively identify issues and opportunities and tackle them without being told to do so.

What We Offer

  • The opportunity to empower organizations across the globe to solve the world's most important problems faster by transforming how they access knowledge with AI.
  • A competitive base salary complemented with a transparent and highly competitive options program.
  • Fast career development opportunities in a rapidly evolving entrepreneurial environment.
  • A role based in Stockholm with access to centrally-located offices in NYC and London, all designed as a space for you to do your life's work.


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