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Service Management Strategist

1 week ago

Gothenburg, Västra Götaland, Sweden Essity Full time
Job Overview

We are seeking a seasoned Senior Director to lead our Service Management organization, driving organizational excellence and customer centricity.

This role requires a strategic leader who can define service management business unit strategy, optimize processes, and develop high-performing teams.

Key Responsibilities
  • Develop and implement service management strategies to drive efficiency and cost consciousness.
  • Lead service management functions in the business unit, promoting best practices and innovation.
  • Manage large-scale change initiatives and global digital transformation projects.
  • Build and maintain relationships with stakeholders, including customers, suppliers, and cross-functional teams.
  • Drive continuous improvement, identifying opportunities for process enhancement and implementing value-added services.
  • Represent the business unit's customer logistics interests, contributing to overall logistics strategy development and implementation.