
Technical Support Specialist
6 days ago
Job Description
\We are seeking a highly skilled IT Support Specialist to join our team at IKEA of Sweden.
\As an IT Support Specialist, you will be the primary point of contact for stakeholders and end-users, providing expert technical support and guidance. Your exceptional communication skills will enable you to effectively articulate complex technical information in a user-friendly manner.
\The ideal candidate will possess strong analytical and problem-solving skills, with the ability to prioritize tasks and make quick decisions in a dynamic environment.
\Key Responsibilities:
\- \
- Receive and address all support requests through various channels.\
- Monitor open cases, escalate if necessary, and keep end-users informed about resolution progress.\
- Share knowledge with colleagues using a common database.\
- Identify opportunities for improvement and drive change by adopting a holistic view when representing IT Support or Service Management.\
- Represent the IT Support or Service Management team in various forums.\
- Work closely with the IT Support Team to provide seamless support to end-users.\
- Collaborate with colleagues to achieve shared goals and objectives.\
- Stay up-to-date with the latest technology trends and innovations.\\[/ol]\
Required Skills and Qualifications
\To succeed in this role, you will need:
\- \
- Excellent communication and interpersonal skills.\
- Strong analytical and problem-solving skills.\
- Ability to work independently and as part of a team.\
- Knowledge of IT service management principles and practices.\
- Experience with IT service desk software and tools.\
- Basic understanding of network infrastructure and hardware.\
- Good knowledge of English, both verbally and in writing.\\[/ul]\
About the Job
\This is a full-time position that requires 40 hours of onsite work per week. You will have the opportunity to work closely with the IT Support Team to provide seamless support to end-users.
\If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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