Retail Supply Chain Optimization Specialist

1 day ago

Stockholm, Stockholm, Sweden RELEX Solutions Full time

RELEX Solutions creates cutting-edge supply chain and retail planning software. Our unified platform increases adaptability, efficiency, and sustainability in the consumer goods and retail value chain.

We're looking for a professional to join our Customer Success team in Sweden, Norway, or Denmark. As a Solution Success Lead, you'll support RELEX growth targets by working closely with Customer Success Managers (CSMs).

Your primary responsibility will be to act as a strategic advisor to our CSMs and customers, leveraging your expertise in retail, supply chain, and RELEX solutions. You'll build a deep understanding of customer processes, strategic goals, and pain points to ensure we align the right solutions with the right business challenges.

This dynamic role involves collaboration across multiple business areas, including Product Teams, Presales, Presales Analytics, and Operations, ensuring a seamless and value-driven customer experience.

Key responsibilities:

  1. Strategic Advisory: Serve as a trusted advisor to both CSMs and customers, leveraging RELEX solutions to address customer challenges and deliver measurable value and return on investment.
  2. Pipeline Growth: Identify and cultivate commercial opportunities within existing accounts by addressing key business pain points with RELEX solutions, driving sales pipeline expansion and contributing to RELEX's growth.
  3. Cross-functional Collaboration: Work with multiple internal teams to tailor solutions to customer needs and deliver impactful results.
  4. Customer & Colleague Engagement: Develop and nurture strong relationships with customers and internal stakeholders, ensuring alignment between customer processes and RELEX's solution proposition.
  5. Global Impact: Contribute to customer success initiatives, sharing expertise and insights globally.

What We're Looking For

Experience:

  1. Retail or CPG Background: At least 5 years of experience in retail or consumer packaged goods (CPG), preferably in supply chain or a related field.
  2. Operational experience working for a retailer, wholesale, or CPG company is desirable.
  3. Supply Chain Expertise: Strong understanding of end-to-end supply chain processes, including demand planning, space and assortment optimization, price & promotions, and CPG.
  4. Hands-on experience with RELEX solutions or comparable systems is a strong advantage.
  5. Commercial Acumen: Proven track record of delivering customer value and supporting revenue growth.

Skill Requirements:

  • Solution Expertise: Familiarity with RELEX solutions or comparable systems.
  • Pipeline Development: Skilled at identifying and developing commercial opportunities to expand the sales pipeline within existing accounts.
  • Strong Communication: Ability to articulate complex solutions in a way that resonates with diverse stakeholders.
  • Customer & Stakeholder Engagement: Proven ability to build and maintain relationships with both customers and internal teams to drive alignment and success.
  • Cross-Functional Collaboration: Experience working across various teams such as Customer Success, Product, Presales, and Operations to deliver impactful outcomes.

Mindset:

  1. Customer-Focused: Always prioritize customer needs and deliver value that aligns with their goals.
  2. Proactive: Take initiative, own tasks, and solve problems independently.
  3. Strategic Thinker: Focus on big-picture outcomes and align efforts with long-term business growth.
  4. Collaborative: Work effectively with others across teams and regions to achieve shared goals.
  5. Adaptable: Stay flexible and handle changing priorities or challenges with ease.
  6. Curious: Always eager to learn, improve, and find innovative solutions.

Why Join Us?

A chance to make a real impact by helping retailers and brands optimize their operations and achieve their business goals.

Opportunities for career growth, professional development, and cross-team collaboration in a dynamic, tech-driven environment.

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