Solar Energy Service Manager

6 days ago


Stockholm, Stockholm, Sweden Sigenergy Full time
Technical Support Specialist - PV Solar & ESS

This position is responsible for providing technical support to customers throughout the entire lifecycle of their PV solar & ESS systems, from installation to maintenance and repair.

Main Responsibilities:
  1. Offer expert technical advice and support to customers, responding promptly to their inquiries and resolving issues efficiently.
  2. Collaborate with local colleagues and HQ to develop and implement effective service strategies that meet customer needs.
  3. Stay up-to-date with the latest developments in the PV solar & ESS industry, applying this knowledge to improve service delivery and customer satisfaction.
Key Performance Indicators:
  1. High levels of customer satisfaction through prompt and effective issue resolution.
  2. Development and implementation of service strategies that meet customer needs.
Training and Capacity Building:
  1. Participate in the development and delivery of training programs for employees, customers, and partners on topics such as installation, maintenance, safety guidelines, and technical aspects of storage systems and inverters.
  2. Enhance knowledge and skills among stakeholders through effective training strategies.
Process Improvement and Reporting:
  1. Contribute to process improvements by analyzing performance data and identifying areas for enhancement.
  2. Share insights and recommendations with management to drive business growth and development.

Requirements:

  1. Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field; Master's degree preferred.
  2. Minimum 5 years of experience in the PV solar & ESS industry, with a focus on solution design and project management.
  3. Strong technical knowledge of PV solar & ESS systems, including design, installation, and maintenance.
  4. Proven experience in customer care, service strategy development, and technical support.
  5. Excellent project management skills with a track record of successfully delivering complex projects.
  6. Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
  7. Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  8. Proficiency in relevant software tools (e.g., PVsyst, AutoCAD, MS Office).
  9. Fluency in English & Swedish; knowledge of German or Chinese is a plus.
  10. Willingness to travel domestically & internationally as required.


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