Donor Loyalty Specialist

2 weeks ago


Stockholm, Stockholm, Sweden Kvinna till Kvinna Foundation Full time

Kvinna till Kvinna Foundation seeks a highly motivated and organized individual to serve as a Fundraising Manager. This is an excellent opportunity to join a dynamic team dedicated to driving positive change through successful fundraising initiatives and enhanced donor loyalty.

About the Job

The Fundraising Manager will be responsible for leading the planning and execution of donor acknowledgment and onboarding processes, overseeing the operational management and development of the CRM system, and managing the functionality and improvement of the Marketing Cloud platform. Additionally, this role will involve driving telemarketing efforts to upgrade monthly donors and convert one-time donors into monthly supporters.

The ideal candidate will possess relevant higher education in marketing, communication, sales, fundraising, or a related field, as well as at least 3 years of experience in CRM systems and fundraising. Proven expertise in CRM platforms (Salesforce or similar) and marketing tools like Marketing Cloud is essential.

Key Accountabilities
  • Develop and implement effective donor acknowledgment and onboarding processes.
  • Collaborate with colleagues to manage the CRM system and improve its functionality.
  • Manage the Marketing Cloud platform to achieve optimal results.
  • Lead telemarketing efforts to enhance donor engagement.
  • Ensure seamless donation processing and customer service.
Requirements

To succeed in this role, you must be a proactive, self-motivated, and results-oriented individual with strong analytical skills and excellent written and verbal communication skills in Swedish. A strong collaborator with a team-first mindset, you will be able to manage multiple tasks simultaneously and prioritize your workload effectively.



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