Supporter Care Administrator to in Stockholm

1 week ago

Stockholm, Stockholm, Sweden Civil Rights Defenders Full time

Are you a service minded administrator with experience in customer care and CRM? Do you want to use your skills to help defend and strengthen civil rights? Then you might be the one we are looking for.

About the role

As Supporter Care Administrator, your main responsibility will be to ensure donor care within every contact with donors. This position is key for building and maintaining strong relationships with our supporters, ensuring they feel valued and connected to our cause.

An important part of the role includes CRM administration, membership administration, and general support and coordination to the departments activities to ensure smooth donor processes. The main purpose of this position is to increase supporter satisfaction and engagement, making this position vital to the success of our mission.

As a part of the fundraising team, you will ensure a service minded response to donor and member inquiries, via our different communication channels. You will be responsible for CRM administration, booking and registration as well as administrative support in different fundraising activities for successful relationship building and loyalty.

As Supporter Care Administrator, you report to the Head of Fundraising.

The role offers great variety, including tasks such as:

  • Responsibility for the donor services e-mail.
  • Provide service minded response, support and information to donors, potential donors and supporters in a timely manner.
  • Administrate tasks in the CRM system, with support from CRM superuser within the department.
  • Registration of donations and members, keeping data up to date and other tasks.
  • General administrative tasks in relation to fundraising activities, such as for example telemarketing, campaigns, donor letters, events etc.
  • Cooperation with the team and engaging in the departments activities to achieve the goals according to the department plan.
  • Always keep a donor perspective and ensure administrative processes within the department to flow smoothly.
  • Cooperation with other departments.
  • When needed, help all team-members in various tasks related to the Fundraising Unit.
About you

As a person, you show empathy by listening to, support and care for others while adapting to their needs. You respond quickly to reactions and feedback and offer appropriate help and support.

You are a team player, who likes to work in a fast-moving, creative environment where we set high targets to deliver, but also learn from our mistakes.

At work, you monitor and maintain quality as well as focusing on the needs and satisfaction of internal and external partners while probing for further information or greater understanding of a problem in order to find a suitable solution.

Furthermore, you plan activities and projects well in advance and take account of possible changing circumstances in order to adjust to possible emergencies and crises.

We assume that you share our values.

To be suitable for this position you also have:

  • At least 1 year of relevant work experience, such as donor services, customer care, telemarketing sales or equivalent.
  • Experience in CRM administration.
  • Excellent written and verbal communication skills in Swedish, and good understanding and communications skills in English since it is the working language in the organisation.
  • Experience in working with MS Office 365 tools especially Word, Excel and Teams effectively.
  • Experience in Fundraising, BI and Salesforce is a great merit.
About the employment

This is a full-time permanent employment, from May 2025 with a 6-month probationary period. As an organisation, we strive for diversity, and we see your background, experience and personality as a contribution to the organisation. You will be based in Stockholm, Sweden, at our headquarters.

Please apply as soon as possible as we recruit on an ongoing basis, but no later than 16 of April 2025. Please answer the application form in Swedish.

If you have any questions on the recruitment process, please contact Head of Fundraising, Anna Magnard at anna.magnard@crd.org.

About us

Civil Rights Defenders is a politically and religiously independent international human rights organisation. We defend people's civil and political rights in some of the world's most repressive regions. We partner with and support human rights defenders in more than 200 organisations in 30 countries on four continents. Together with our partners, we hold those in power accountable when people's civil or political rights are violated. We also act as Sweden's civil rights watchdog.

Civil Rights Defenders has around 70 staff members working in various functions towards our vision - a world of democratic societies in which we all enjoy our civil and political rights. Our headquarter is located in Stockholm, and we have eight branch-offices around the world. Learn more about our work at crd.org.

#J-18808-Ljbffr

  • Supporter Care Administrator to in Stockholm

    2 weeks ago

    Stockholm, Stockholm, Sweden Civil Rights Defenders Full time

    Are you a service minded administrator with experience in customer care and CRM? Do you want to use your skills to help defend and strengthen civil rights? Then you might be the one we are looking for.About The RoleAs Supporter Care Administrator, your main responsibility will be to ensure donor care within every contact with donors. This position is key for...

  • Supporter Care Administrator to in Stockholm

    1 week ago

    Stockholm, Stockholm, Sweden Civil Rights Defenders Full time

    Are you a service minded administrator with experience in customer care and CRM? Do you want to use your skills to help defend and strengthen civil rights? Then you might be the one we are looking for.About the roleAs Supporter Care Administrator, your main responsibility will be to ensure donor care within every contact with donors. This position is key for...

  • Supporter Care Administrator to in Stockholm

    4 days ago

    Stockholm, Stockholm, Sweden Civil Rights Defenders Full time

    Are you a service minded administrator with experience in customer care and CRM? Do you want to use your skills to help defend and strengthen civil rights? Then you might be the one we are looking for.About the roleAs Supporter Care Administrator, your main responsibility will be to ensure donor care within every contact with donors. This position is key for...

  • Supporter Care Administrator to in Stockholm

    4 days ago

    Stockholm, Stockholm, Sweden Civil Rights Defenders Full time

    Are you a service minded administrator with experience in customer care and CRM? Do you want to use your skills to help defend and strengthen civil rights? Then you might be the one we are looking for.About the roleAs Supporter Care Administrator, your main responsibility will be to ensure donor care within every contact with donors. This position is key for...

  • Supporter Care Administrator

    1 week ago

    Stockholm, Stockholm, Sweden Civil Rights Defenders Full time

    About the RoleCivil Rights Defenders is seeking a Supporter Care Administrator to join our fundraising team in Stockholm. As a key member of our team, you will be responsible for ensuring donor care and satisfaction through every contact with donors.Your main responsibility will be to build and maintain strong relationships with our supporters, ensuring they...

  • Supporter Care Professional

    2 days ago

    Stockholm, Stockholm, Sweden Civil Rights Defenders Full time

    About the RoleThis position plays a critical role in building and maintaining strong relationships with our supporters, ensuring they feel valued and connected to our cause.As Supporter Care Administrator, you will be responsible for ensuring donor care within every contact with donors. This includes CRM administration, membership administration, and general...

  • Administrative Support Professional

    4 days ago

    Stockholm, Stockholm, Sweden Civil Rights Defenders Full time

    About the OpportunityCivil Rights Defenders is seeking a Customer Service Representative to join our fundraising team in Stockholm. In this role, you will be responsible for providing exceptional service to our supporters, ensuring donor care and satisfaction, and developing effective fundraising strategies.The ideal candidate will have experience in...

  • Director of Academic Administration and Support

    7 hours ago

    Stockholm, Stockholm, Sweden Handelshögskolan i Stockholm Full time

    Job Title">Joint Executive Director & Administrative Manager">About Us">The Stockholm School of Economics (SSE) is a leading business school in Sweden with world-class research and education programs. Our mission is to drive innovation and entrepreneurship through cutting-edge research and education.">Our Team">We are a dynamic team of professionals...

  • Director of Administration

    2 days ago

    Stockholm, Stockholm, Sweden Stockholm School of Economics Full time

    About the PositionWe are seeking a highly skilled individual to join our team as an Executive Director and Administrative Manager. In this role, you will be responsible for supporting research at the Stockholm School of Economics (SSE) and its affiliated research institute, Stiftelsen Stockholm School of Economics (SSE) Institute for Research (SIR).The...

  • Language Access Advocate Commercial · Stockholm ·

    2 weeks ago

    Stockholm, Stockholm, Sweden Care to translate Full time

    Join Us in Shaping the Future of Patient CommunicationAre you a nurse, assisting nurse, or doctor working directly with patients daily? Do you often encounter language barriers that make communication challenging?Care to Translate is looking for healthcare professionals like you to test our latest app update, now supporting communication in a lot more...

  • Payroll and Benefits Administrator

    4 days ago

    Stockholm, Stockholm, Sweden JeffersonWells - Stockholm Full time

    About Swedish MatchSwedish Match is a leading company in the match industry, and we are looking for an experienced HR & Payroll Specialist to support their operations.As a Product & Experience Delivery Specialist, you will be part of the People & Culture team within HR and work closely with your colleagues to ensure that compensation, benefits, payroll, and...

  • Office Administrator Secretarial and Paralegal · Stockholm

    2 weeks ago

    Stockholm, Stockholm, Sweden Potter Clarkson LLP Full time

    Potter Clarkson is a practice with a history in the Swedish intellectual property market which reaches far beyond its opening of staffed offices in Stockholm in 2018. We are a leading European full-service intellectual property practice. With offices in the UK, Sweden and Denmark, we are well-known for handling some of the most complex and challenging patent...

  • Donor Care Coordinator

    4 days ago

    Stockholm, Stockholm, Sweden Civil Rights Defenders Full time

    About the JobWe are seeking a Donor Care Coordinator to join our fundraising team in Stockholm. In this role, you will be responsible for providing exceptional service to our supporters, ensuring donor care and satisfaction, and developing effective fundraising strategies.The ideal candidate will have experience in customer service, telemarketing sales, or...

  • Donor Care Specialist

    7 days ago

    Stockholm, Stockholm, Sweden Civil Rights Defenders Full time

    Welcome to Civil Rights DefendersOur MissionWe defend people's civil and political rights in some of the world's most repressive regions. Our vision is a world of democratic societies where everyone enjoys their civil and political rights.Job RoleThe Supporter Care Administrator will play a key role in building and maintaining strong relationships with our...

  • Fullstack Developer · Stockholm ·

    3 weeks ago

    Stockholm, Stockholm, Sweden Care to translate Full time

    Care to Translate is an award-winning social impact company that develops digital translation tools for the healthcare sector. We solve the problem of language barriers by offering state-of-the-art products that deliver safe and efficient communication between healthcare professionals and patients.Fullstack Developer at Care to TranslateWould you like to be...

  • Senior Database Administrator

    2 weeks ago

    Stockholm, Stockholm, Sweden Cambio - Stockholm Full time

    Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions support healthcare professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish health and social care. We are growing...

  • Director of Administrative Operations

    1 week ago

    Stockholm, Stockholm, Sweden Handelshögskolan i Stockholm Full time

    About the RoleThe Stockholm School of Economics, a leading business school in Sweden, is seeking an experienced Director of Administrative Operations to join its team. As a key member of our organization, you will be responsible for managing administrative tasks, driving strategic development, and overseeing the administration of research projects.This is a...

  • Payments Support Administrator

    3 weeks ago

    Stockholm, Stockholm, Sweden Billogram Full time

    Hi there, glad you found your way hereAt Billogram we like to be the good guys of billing, making money when clients are happy and pay on time rather than from missed payments. We believe it always pays off to treat people well. That's why our platform for invoices and payments is built to remove pain, and instead be of gain to both our clients and their...

  • Payments Support Administrator

    3 weeks ago

    Stockholm, Stockholm, Sweden Billogram Full time

    Hi there, glad you found your way hereAt Billogram we like to be the good guys of billing, making money when clients are happy and pay on time rather than from missed payments. We believe it always pays off to treat people well. That's why our platform for invoices and payments is built to remove pain, and instead be of gain to both our clients and their...

  • Administrative Manager for Strategic Development

    7 hours ago

    Stockholm, Stockholm, Sweden Handelshögskolan i Stockholm Full time

    Company Overview">The Stockholm School of Economics (SSE) is a highly regarded business school in Sweden with world-class research and education programs. As a joint executive director & administrative manager, you will be part of a dynamic team that supports researchers and drives initiatives across two organizations: SSE's House of Governance and Public...