Head of Claims Operations for Benelux and Nordics

5 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time

We believe in fostering an inclusive environment where everyone feels they belong. As a Regional Head of Claims, you will contribute to this goal by leading and managing the regional Claims team and developing and executing the Claims regional strategy.

This role requires significant experience in claims management, leading international teams, and navigating complex matrix environments. You will possess strong knowledge of products, policy wordings, claims handling processes, reserving principles, and reinsurance practices.

Your specific responsibilities may include:

  1. Collaborating on the development and implementation of global and regional strategies, ensuring alignment with organizational goals.
  2. Building and maintaining strong relationships with brokers, clients, and internal stakeholders.
  3. Ensuring organizational structures, processes, and resources are optimized to deliver excellent service to internal and external customers.
  4. Managing cost center budgets and maintaining efficient, effective, and adequate reserving levels in line with standards.
  5. Driving excellence in claims handling, supervising large losses, supporting negotiations, and ensuring a high-quality service experience.

You will excel in building strong broker relationships, analyzing complex data, and communicating effectively.



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