Data Center Experience Lead

3 days ago

Stockholm, Stockholm, Sweden Nutanix Full time

Create a lasting impression on our customers by delivering exceptional experiences and support.

About the Job

We're seeking an experienced Customer Experience Manager to join our team in Sweden. As a key member of our Customer Experience team, you'll be responsible for driving customer satisfaction, loyalty, and retention. Your primary objective will be to build and maintain strong relationships with assigned customer accounts, acting as a trusted advisor and advocate for their needs.

Your Key Responsibilities

  • Become a trusted advisor for assigned customer accounts, providing expert guidance and support to meet their goals and objectives.
  • Develop and implement customized strategies to enhance customer satisfaction, adoption, and loyalty.
  • Collaborate with internal teams to ensure seamless issue resolution, effective communication, and timely responses to customer inquiries.
  • Manage and prioritize multiple customer relationships, meeting or exceeding customer satisfaction targets.
  • Stay up-to-date with industry trends and emerging technologies, applying knowledge to drive business growth and customer success.

What You'll Bring

  • 5+ years of experience in customer-facing technical roles, engaging with mid-senior level stakeholders.
  • Strong technical expertise in data center technology, virtualization, and hyper-converged solutions.
  • Relevant technical certifications (e.g., VCDX, VCAP, NCX, NCM, NCP) enhancing credibility.
  • Familiarity with architectural frameworks such as ITIL and TOGAF.
  • Proven experience in managing large-scale customer operational standards and processes.
  • Exceptional communication and relationship-building skills, with a focus on advocacy for customer needs.
  • Customer-centric mindset coupled with a passion for driving change and developing success strategies.
  • Adept at collaborating with cross-functional teams and delivering feedback to enhance service delivery.
  • Fluency in Swedish and English required for this role.

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