
Technical Support Specialist
6 days ago
At Hitachi Energy, we are committed to pushing the boundaries of innovation and delivering quality solutions to our customers. Our R&D engineers and scientists develop breakthrough technologies that change the way the world works.
We are looking for an experienced Technical Support Specialist who will help pave the way for our digital platforms on the cloud as a professional in Infrastructure as a Service & on-premises deployment and configuration expert. You will be working in a rapid team setup in a global environment, with colleagues around the globe cooperating with our global teams.
The team works in an agile way where all team members are expected to contribute with their knowledge and experiences to achieve the common goals for the development of the products. This means that the team is doing breakdown of activities together, collaborating within the team as well as seeking collaboration with other relevant teams.
Key Responsibilities
- Maintaining and operating automated software builds (incl. internal tools) and deployment for cloud and edge solutions.
- Maintaining and operating support tools and support processes towards our customers.
- Managing and operating logging and monitoring systems.
- Supporting/Going to stations and/or remotely configuring and installing MIMS & Edge device.
- Identifying, implementing and improving support processes and tools like ServiceNow.
- Participating in R&D and Operations forums and contributing to ideas and innovations.
Your Background
- Experience in Microsoft Azure and DevOps.
- Experience working in Windows & Linux based infrastructures.
- Experience in network knowledge and firewall.
- Coordinating support activities and understanding support relations.
- Experience in ServiceNow and Support processes.
- Bachelor's degree or higher in Computer Science or an equal field of study, with 3+ years of experience and fluent English.
What We Offer
- Collective agreement
- Flexible working time
- Health care and wellness allowance
- Fantastic career possibilities within Hitachi Energy both within Sweden and globally
- Mentor to support you throughout onboard phase
- Various trainings and education supporting employee development
- Diversified company with over 70+ nationalities working in Sweden
- Supplementary compensation for parental leave
- Employee Benefit Portal with thousands of discounts and perks
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