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IT Operations Specialist in Digital Workplace
1 week ago
**Job Description:**
This role is focused on delivering operational support for existing end-user computing (EUC) solutions within the Microsoft 365 ecosystem. The ideal candidate will have a strong understanding of EUC technologies, practical experience with relevant solutions, and excellent problem-solving skills.
Main Responsibilities:
- Providing operational support for EUC solutions according to established service levels.
- Improving end-user productivity by resolving technical issues related to Microsoft 365 services and Active Directory.
- Managing incidents and request fulfillment in ServiceNow.
- Collaborating with a multinational, geographically dispersed IT team to resolve complex technical issues.
Required Skills and Qualifications:
- Minimum 5 years of experience in a similar role.
- Demonstrated experience in operational support (L2/L3) in Microsoft M365 ecosystem, Active Directory, and endpoint management solutions.
- Strong knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Entra ID, Outlook, Power Automate, and Stream.
- Experience with mobile device management (MDM), Intune, Config Manager/SCCM, Autopilot, or equivalent technologies.
Benefits:
- The opportunity to work in a dynamic environment with a leading Contract Development and Manufacturing Organisation (CDMO).
- A competitive compensation package.
- The chance to develop your skills and expertise in EUC modernization.
