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Incident Response Director
1 day ago
As the Event Management Process Lead, you will oversee the development, implementation, and maintenance of the event management process to ensure operational stability, efficiency, and alignment with business objectives. This role involves designing, implementing, and continuously improving the event management framework to proactively address issues, prevent incidents, and streamline event handling processes. You will collaborate with stakeholders to identify areas for improvement within the event management lifecycle and introduce innovative solutions for event correlation, prioritization, and automation using predictive analytics and AI/ML tools.
About You
We are looking for an experienced professional with a strong background in process management, preferably within Event Management or a similar ITIL-aligned process. Your expertise should include a deep understanding of IT service management tools, such as ServiceNow, Splunk, and GCP monitoring solutions. Experience with predictive and proactive operations, leveraging AI/ML tools for operational stability, is also essential. Additionally, you should have familiarity with incident management, change management, and problem management processes.
Your Key Responsibilities
- Define, implement, and maintain the Event Management process to ensure consistency, scalability, and alignment with ITIL best practices.
- Collaborate with stakeholders to identify areas for improvement within the event management lifecycle.
- Introduce innovative solutions for event correlation, prioritization, and automation using predictive analytics and AI/ML tools.
- Work closely with tools like ServiceNow, GCP, and UiPath to enhance event management capabilities.
What We Offer
We offer a challenging and rewarding work environment that allows our professionals to grow and develop their skills. Our company culture values collaboration, innovation, and continuous improvement. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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